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Re: Service Availability report not generating any data
Posted: Wed Sep 08, 2021 12:49 pm
by ssax
Please go to Reports > My Scheduled Reports and hover over one of the links on a failing scheduled report and send me the id from the URL, it will look like this:
Code: Select all
https://X.X.X.X/nagiosxi/includes/components/scheduledreporting/schedulereport.php?edit=1&id=YYYYYYYY&nsp=ZZZZZZ
Send me the
id=YYYYYYYY.
Re: Service Availability report not generating any data
Posted: Mon Sep 13, 2021 5:32 am
by pavan509
Hello,
Please find the reports id's which were getting failed.
UJTCXPvQ8P6f
sg6WGBVD4fIK
3dErsZ99WGcj
MSVhAbuNSjoh
JBPMRIHlfA68
f3gtt4N7RUeu
KWmkB5j6Meg4
Re: Service Availability report not generating any data
Posted: Mon Sep 13, 2021 5:09 pm
by ssax
Please PM me the output of this command as root:
Code: Select all
/usr/bin/php /usr/local/nagiosxi/html/includes/components/scheduledreporting/sendreport.php --report='UJTCXPvQ8P6f' --username='ADM615438'
Re: Service Availability report not generating any data
Posted: Tue Sep 14, 2021 4:33 am
by pavan509
Hello Ssax,
I have provided the required details through PM.
Re: Service Availability report not generating any data
Posted: Tue Sep 14, 2021 2:53 pm
by ssax
That output looks like it worked properly. How are you specifically running them that they are failing? How are they failing/any errors?
Re: Service Availability report not generating any data
Posted: Wed Sep 15, 2021 6:12 am
by pavan509
The reports are getting generated successfully when I run them manually. These reports are scheduled to run on a weekly basis and trigger emails with reports every Monday. When I open the reports, I can see the "Availability data is not available when monitoring engine is not running." error only for Service Availability reports. Host availability reports don't have any issues.
Re: Service Availability report not generating any data
Posted: Wed Sep 15, 2021 5:37 pm
by ssax
Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:
https://support.nagios.com/tickets/
Re: Service Availability report not generating any data
Posted: Tue Oct 05, 2021 3:46 am
by pavan509
Hello ssax,
The issue got resolved after changing the scheduled time. Thanks for your support and time. This post can be locked.
Re: Service Availability report not generating any data
Posted: Tue Oct 05, 2021 4:55 pm
by benjaminsmith
The issue got resolved after changing the scheduled time. Thanks for your support and time. This post can be locked
Excellent! We'll lock this up.
Thank you for using Nagios.