Install fails at subcomponent install stage

[ucop]

Hello,

installing Nagios XI on our newly updated RHEL server from scratch. The install fails with the following error:

/bin/sh: /var/www/html/products/xi/subcomponents/extraplugins/check_mysql_health-2.1/missing: No such file or directory
make: *** [aclocal.m4] Error 127
ERROR: Subcomponent 'extraplugins' installation failed - exiting.

interestingly, the directory /var/www/html/products is not there. Everything before it executes ok.

Please advise.
Thank you.

[abrist]

You may be missing automake. Try:

Code: Select all

yum install automake

Then try to rerun the install.

[ucop]

You may be missing automake. Try:

Code: Select all

yum install automake

Then try to rerun the install.

Thanks for pointing this out. 'automake' was not installed and I installed it. Now I get the following error:

ERROR 1396 (HY000) at line 3: Operation CREATE USER failed for 'ndoutils'@'localhost'
ERROR: Subcomponent 'ndoutils' installation failed - exiting.
Subcomponents installation failed - exiting

thanks again!

[lmiltchev]

Can you upload the "/tmp/nagiosxi/install.log" file, so that we can take a look at it?

[ucop]

Absolutely. The install.log file is attached here with the response here. The actual file has been renamed for the archiving purposes.

[abrist]

Did this server already have a mysql database?
Was the ./fullinstall run as root?

[ucop]

The server is a clean config, the only db it had was from a previous nagios install attempt. I had to clean up the install manually, because it failed to early to create /usr/local/nagiosxi/scripts directory. Perhaps I did not clean up the mysql db correctly? Before trying the install again I also removed the general yum packages and let the installer re-install them.

The install was run as root, of course.

[abrist]

Make sure the db has been removed as well. Also, remove the /tmp/nagiosxi directory and re-untar it.

[ucop]

I did as suggested and removed the /tmp/nagiosxi dir and re-untared it. The install keeps failing with the same error:

ERROR 1396 (HY000) at line 3: Operation CREATE USER failed for 'ndoutils'@'localhost'
ERROR: Subcomponent 'ndoutils' installation failed - exiting.

Perhaps I did not remove some bits of the db(s). Can you suggest the best procedure for manual db removal?

Thank you

[abrist]

Do you have the newest install log file? if so, can you post it?