Don't always receive notification that a service/host is Up

[r.jaynes]

Nagios XI 2012R2.2
CentOS 6.3
2.6.32-279.5.1.el6.x86_64

Some of our services and hosts that may send "DOWN" notices, won't send a subsequent "UP" notice. We had an alert this morning that was pinging a linux server and showed down, but upon checking it was up and we just never received the email. Some other services or hosts I've seen do send the correct follow up responses. What, and where, would I need to check ti verify that we're receiving all the status alerts?

Thank you!

[abrist]

You may want to look through the event log in XI for any anomalies. Are the contacts and their respective timeperiods properly configured for the object in question? Are the contacts configured to be alerted about RECOVERY states?

[r.jaynes]

For some reason the "Contact Management" page help icons don't pop up any info. Am I correct in assuming the "r" in "d u r f s n" is for recovery? If that's the case, then the main contact we use didn't have the "r" checked.

[slansing]

Yes "r" is for recovery, you can use the documentation drop down menus in the new CCM. If you are using the old version with the small question marks that has been deprecated.

[r.jaynes]

Thanks for the assistance, I didn't even pay attention to the drop down box for documentation!