Monitoring nagios on a other network

[solvisoft]

Hello i am new to Nagios Fusion and i am trying to monitor a other Nagios Core instance with the Nagios Fusion.
however i have a problem that the dashlets and information of the Nagios Core machine aren't updating in Fusion.

My Nagios Fusion machine is running in VMware player on my local machine ,the Nagios Core instance (running on raspberrypi) i try to monitor is running on a different network.
i have open ports on the draytek , both 80 and 143.

the credentials that i have entered and basic connections settings are giving both OK (200).

what could be the problem ?

[lmiltchev]

Run the following two commands on the Nagios Core box and show us the output:

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cat /etc/*release
uname -a

[solvisoft]

i have run the commands , here is the output.

[lmiltchev]

What is the version of Nagios Core that you are running on the Debian box? Are you using the latest version of Nagios Fusion?

[solvisoft]

I am using Nagios® Core™ Version 3.4.1 for de RaspberryPi (debian) , for the Nagios Fusion its version 2012R1.5
i also have NConf v. 1.3.0 (final) installed.

[lmiltchev]

Try the following - download the zip file below, and unzip it.

utils-tacdata.inc.zip

On the Nagios Fusion server, make a backup of the "utils-tacdata.inc.php":

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mv /usr/local/nagiosfusion/html/includes/utils-tacdata.inc.php /usr/local/nagiosfusion/html/includes/utils-tacdata.inc.php.backup

Copy the "new" utils-tacdata.inc.php file to your Fusion box via FileZilla or another FTP transfer software. Set the permissions:

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chown nagios.nagios /usr/local/nagiosfusion/html/includes/utils-tacdata.inc.php
chmod 755 /usr/local/nagiosfusion/html/includes/utils-tacdata.inc.php

See if this is going to fix your issue. If it doesn't work, return your "old" file back:

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mv /usr/local/nagiosfusion/html/includes/utils-tacdata.inc.php.backup /usr/local/nagiosfusion/html/includes/utils-tacdata.inc.php

[solvisoft]

i have patched the nagios fusion file and it seems to be showing some status info now , thank you
however if i try to add the a dashlet recent alerts it does not show anything...?

[lmiltchev]

What is the dashlet that you are trying to add? Have you tried adding a different dashet (for testing purposes) to see if it is going to work? Can you post a screenshot of what you see?

[solvisoft]

some dashlets are working correct but the recent alerts dashlet and top alerts dashlet does not show any statistics.

see screenshot

[lmiltchev]

If the "/usr/local/nagiosfusion/var/components/recentalertsfail.log" file exists on your fusion box, please, post it for a review.