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Cannot Post in any of the Customer Support forums
Posted: Wed Sep 25, 2013 9:44 am
by atuttle
My company has a paid support contract for NagiosXI.
I need support but can not post in any of the NagiosXI customer forums.
Effectively rendering the paid support unavailable.
Re: Cannot Post in any of the Customer Support forums
Posted: Wed Sep 25, 2013 9:57 am
by lmiltchev
Please, contact our sales department at
[email protected], and request to be granted access to the Customer Support Forum. I was going to do so myself, however the email you registered with on the forum is NOT in our system. Most probably, we will have to get an OK from the main contact, listed for the U of Washington in our system.
Re: Cannot Post in any of the Customer Support forums
Posted: Wed Sep 25, 2013 11:35 am
by atuttle
Thank you, I have emailed sales as requested.
I am the main contact.
Unfortunately our purchasing dept made up a generic ID that has nothing to do with actually administering the system.
Re: Cannot Post in any of the Customer Support forums
Posted: Wed Sep 25, 2013 1:24 pm
by abrist
Locking this thread. Sales has been contacted. I just talked to them. They will get this resolved shortly and will email you.