I should have mentioned that whether this works depends on who the default,
non-escalated, contacts are for the host or service. In your case, since you
have last_notification set to 3, those contacts in your escalation will not
get a recovery notification that is numbered 5 or greater unless they also
happen to be the default contact for the host or service, which will get the
problem notification number 4 and all non-escalated notifications. If you
escalate a notification to a contact that is not assigned as a regular contact
for the host or service, those contacts don't get the recovery notification
(unless they also got the previous problem notification) even if you set up a
separate escalation for the recovery notification that specifies all previous
contacts.
Patrik Båt wrote:
> Are you sure about that?
>
> The documentation says:
> "If, after three problem notifications, a recovery notification is sent
> out for the service, who gets notified? The recovery is actually the
> fourth notification that gets sent out. However, the escalation code is
> smart enough to realize that only those people who were notified about
> the problem on the third notification should be notified about the
> recovery. In this case, the nt-admins and managers contact groups would
> be notified of the recovery."
>
> On Wed, 2011-05-25 at 13:56 -0400, Paul M. Dubuc wrote:
>> This works as long as the problem doesn't last longer than 3 notification
>> intervals. Recovery notifications that are numbered higher than 4 won't be sent.
>>
>> Patrik Båt wrote:
>> > # SMS
>> > define serviceescalation {
>> > host_name *
>> > service_description *
>> > first_notification 2
>> > last_notification 3
>> > notification_interval 0
>> > contacts oncall
>> > }
>> >
>> > define hostescalation {
>> > host_name *
>> > first_notification 2
>> > last_notification 3
>> > notification_interval 0
>> > contacts oncall
>> > }
>> >
>> > # MAIL
>> >
>> > define serviceescalation {
>> > host_name *
>> > service_description *
>> > first_notification 1
>> > last_notification 1
>> > notification_interval 10
>> > contacts sysadmin.reports
>> > }
>> >
>> > define hostescalation {
>> > host_name *
>> > first_notification 1
>> > last_notification 1
>> > notification_interval 10
>> > contacts sysadmin.reports
>> > }
>> >
>> > # Recovery
>> >
>> > define serviceescalation {
>> > host_name *
>> > service_description *
>> > first_notification 2
>> > last_notification 3
>> > notification_interval 0
>> > contacts sysadmin.reports
>> > escalation_options r
>> > }
>> >
>> > define hostescalation {
>> > host_name *
>> > first_notification 2
>> > last_notification 3
>> > notification_interval 0
>> > contacts sysadmin.reports
>> > escalation_options r
>> >
>> >
>> > This is working for me, to notify both via sms and email. eg 2 contacts.
>> >
>> >
>> >
>> > On Fri, 2011-05-20 at 22:22 +0200, Andreas Ericsson wrote:
>> >> On 05/20/2011 06:05 PM, Max Schubert wrote:
>> >>> Hi,
>> >>>
>> >>> On Thu, May 19, 2011 at 10:10 AM, Andreas Ericsson> wrote:
>> >>>> On 05/19/2011 03:32 PM, Paul M. Dubuc wrote:
>> >>>>> OK, but wouldn't it be nice if all contacts who got an error notification were
>> >>>>> able to get the recovery message instead of just the one last notified? Is
>> >>>>> there any way to do that? Setting up an explicit serviceescalation for
>> >>>>> recovery notifications doesn't seem to work.
>> >>>>>
>> >>>>
>> >>>> Max Schubert is working on a patch that does something similar to that.
>> >>>> If he doesn't complete it, I might take a look at adding it myself.
>> >>>
>> >>> I will send out my partial patch to the list sometime today along with
>> >>> an explanation
...[email truncated]...
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