Performance Graphs Disappear - have to REPEATEDLY reset cred

[mocjack]

My performance graphs repeatedly disappear. I sometimes have to go reset security credentials 3 times a day to get them to appear. I am running XI under CentOS 64bit. Is there any resolution to this or a known issue at this point?

Happy new year all!

[tonyyarusso]

Are you running the latest release of XI (2009-1.3G)? I know we had some fixes in there, and I believe even more upcoming. (So yes, it's known, although not 100% understood.)

[mocjack]

Yes sir running that exact release.

Will wait for code update and hopefully addressing issue!

Thanks for the feedback.

[mguthrie]

We've had this issue reported occasionally, although we're not able to reproduce it at will, so we don't know the exact cause of it. Some users have reported that having special characters in their passwords (non-alphanumberic) has caused this problem, and changing their password to alphanumeric only characters made the problem go away. Others have reported that setting the backend credentials to the nagiosadmin password has fixed it permanently, although this isn't ideal since it exposes that password in plain text to anyone with admin privileges. Let us know if either of the above solutions work, and we'll see if we can get this problem pinned down.