Activating Nagios XI 2011R1.1

[jon.bilderback]

I've just updated, and when I enter the activation code, this message appears at the top of the page:

SQL: SQL Error [nagiosxi] : ERROR: duplicate key violates unique constraint "xi_options_pkey"

The activation page says: "Activation key accepted. Thank you!"

However, all web pages still have the message asking me to activate the product.

Running on RHEL 5 vm

Thanks

[rdedon]

Could you try clearing your cache in your browser and see if that fixes it? Also, be sure to log out completely as well.

[jon.bilderback]

Could you try clearing your cache in your browser and see if that fixes it? Also, be sure to log out completely as well.

Just tried that, and still get the same error.

[jon.bilderback]

I just tried to configure the Active Directory Integration, and again, had the same error message.

[admin]

Looks like this is related to a bug we tracked down in an earlier release with the Postgres database options. This isn't an activation-specific bug - it affects other things that require access to tables in Postgres.

Running this command should fix this problem for you:

Code: Select all

/usr/local/nagiosxi/tools/fix_postgres_sequences.sh

Try that and let us if it fixes the problem (or not). Thanks!

[jon.bilderback]

That fixed it. Thank you.

[tonyyarusso]

Excellent - glad to hear it. Let us know if you encounter any further issues.