Mass Acknowledgments

[rentsys]

I navigate to Mass Acknowledgments and click Check All Items then click Submit Commands. It says

Commands processed successfully! Your command submissions may take a few moments to update in the display.

but nothing is acknowledged. How do I fix this?

[BanditBBS]

What version of XI and of the mass acknowledgement component are you running?

[slansing]

In addition to bandit's question, if you select only one item from the list, does it get acknowledged properly?

[rentsys]

I am running Nagios XI 2012R2.5, and the component is 1.9 up to date. No, it does not get acknowledged properly.

[lmiltchev]

Try to "Mass Acknowledge" then run the following commands and show us the output:

Code: Select all

tail -30 /var/log/messages
tail -30 /var/log/httpd/error_log

[rentsys]

Here is the output

Code: Select all

[root@Juno ~]# tail -30 /var/log/messages
Nov 15 09:56:35 Juno xinetd[15553]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 09:56:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=15553 duration=0(sec)
Nov 15 10:01:35 Juno xinetd[1132]: START: nrpe pid=19329 from=::ffff:10.160.1.49
Nov 15 10:01:35 Juno xinetd[19329]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:01:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=19329 duration=0(sec)
Nov 15 10:06:35 Juno xinetd[1132]: START: nrpe pid=23098 from=::ffff:10.160.1.49
Nov 15 10:06:35 Juno xinetd[23098]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:06:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=23098 duration=0(sec)
Nov 15 10:11:35 Juno xinetd[1132]: START: nrpe pid=26860 from=::ffff:10.160.1.49
Nov 15 10:11:35 Juno xinetd[26860]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:11:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=26860 duration=0(sec)
Nov 15 10:16:35 Juno xinetd[1132]: START: nrpe pid=30688 from=::ffff:10.160.1.49
Nov 15 10:16:35 Juno xinetd[30688]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:16:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=30688 duration=0(sec)
Nov 15 10:21:35 Juno xinetd[1132]: START: nrpe pid=2047 from=::ffff:10.160.1.49
Nov 15 10:21:35 Juno xinetd[2047]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:21:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=2047 duration=0(sec)
Nov 15 10:26:35 Juno xinetd[1132]: START: nrpe pid=5860 from=::ffff:10.160.1.49
Nov 15 10:26:35 Juno xinetd[5860]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:26:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=5860 duration=0(sec)
Nov 15 10:31:35 Juno xinetd[1132]: START: nrpe pid=9616 from=::ffff:10.160.1.49
Nov 15 10:31:35 Juno xinetd[9616]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:31:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=9616 duration=0(sec)
Nov 15 10:36:35 Juno xinetd[1132]: START: nrpe pid=13383 from=::ffff:10.160.1.49
Nov 15 10:36:35 Juno xinetd[13383]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:36:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=13383 duration=0(sec)
Nov 15 10:41:21 Juno nagios: Auto-save of retention data completed successfully.
Nov 15 10:41:35 Juno xinetd[1132]: START: nrpe pid=17151 from=::ffff:10.160.1.49
Nov 15 10:41:35 Juno xinetd[17151]: FAIL: nrpe address from=::ffff:10.160.1.49
Nov 15 10:41:35 Juno xinetd[1132]: EXIT: nrpe status=0 pid=17151 duration=0(sec)
[root@Juno ~]# tail -30 /var/log/httpd/error_log
sh: warning: setlocale: LC_ALL: cannot change locale (en): No such file or directory
sh: warning: setlocale: LC_ALL: cannot change locale (en): No such file or directory
sh: warning: setlocale: LC_ALL: cannot change locale (en): No such file or directory
sh: warning: setlocale: LC_ALL: cannot change locale (en): No such file or directory
sh: warning: setlocale: LC_ALL: cannot change locale (en): No such file or directory
sh: warning: setlocale: LC_ALL: cannot change locale (en): No such file or directory
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
        LANGUAGE = (unset),
        LC_ALL = (unset),
        LANG = "en_EN"
    are supported and installed on your system.
perl: warning: Falling back to the standard locale ("C").
[Mon Nov 11 15:44:32 2013] [error] [client 10.150.150.64] request failed: URI too long (longer than 8190)
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
        LANGUAGE = (unset),
        LC_ALL = (unset),
        LANG = "en_EN"
    are supported and installed on your system.
perl: warning: Falling back to the standard locale ("C").
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
        LANGUAGE = (unset),
        LC_ALL = (unset),
        LANG = "en_EN"
    are supported and installed on your system.
perl: warning: Falling back to the standard locale ("C").
[Wed Nov 13 23:03:44 2013] [error] [client 10.160.1.51] File does not exist: /var/www/html/xmldata
[Wed Nov 13 23:03:53 2013] [error] [client 10.160.1.51] File does not exist: /var/www/html/DeviceInformationX
[root@Juno ~]#

[lmiltchev]

The latest version of the component (2.0) is uploading as we speak (it may take a while). It fixes a bug, associated with the locale. It is possible that it will fix the issue that you are having just by looking at the apache error log output.

Download the file below:

massacknowledge.zip

Then install the patched component by going to: Admin->Manage Components->Browse->massacknowledge.zip->Upload Component

Try to mass acknowledge and check if you will see new entries in Home->Acknowledgements.

[rentsys]

I fixed the bug. Thank you.

[lmiltchev]

I am glad I could help!