email not working after upgrade

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
Fred Kroeger
Posts: 588
Joined: Wed Oct 19, 2011 11:36 pm
Location: Perth, Western Australia
Contact:

email not working after upgrade

Post by Fred Kroeger »

Just discovered that Nagios email has stopped working after my recent upgrade to NagiosXI2012R2.7

I can email OK from the UNIX command line.
I'm testing Nagios from <Admin><Mail Settings> and selecting Send Test Email. The page goes blank and never returns any text.
Tested the same process on R2.2 and it returns a screen indicating that the mail was sent and I receive the email OK.

Checking further, I also have the same problem when I change a users password and select Send email.
Also when you select Reset Password from the login screen - screen goes blank

Regards... Fred
User avatar
lmiltchev
Bugs find me
Posts: 13589
Joined: Mon May 23, 2011 12:15 pm

Re: email not working after upgrade

Post by lmiltchev »

Try to send a test email again. When the page goes blank, run the following command and show the output:

Code: Select all

tail -50 /var/log/httpd/error_log
Be sure to check out our Knowledgebase for helpful articles and solutions!
Fred Kroeger
Posts: 588
Joined: Wed Oct 19, 2011 11:36 pm
Location: Perth, Western Australia
Contact:

Re: email not working after upgrade

Post by Fred Kroeger »

No errors displayed.... however..... the emails are working again.... sigh..... I now get a screen showing that the email was sent and I also receive it now.

I tested it many times yesterday without success and nothing has changed overnight. Will do more testing today.

Thanks..... Fred
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: email not working after upgrade

Post by abrist »

Could there have been a problem with the mail relay?
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
slansing
Posts: 7698
Joined: Mon Apr 23, 2012 4:28 pm
Location: Travelling through time and space...

Re: email not working after upgrade

Post by slansing »

Let us know what you come up with, I'm interested to see what could have been causing this.
Fred Kroeger
Posts: 588
Joined: Wed Oct 19, 2011 11:36 pm
Location: Perth, Western Australia
Contact:

Re: email not working after upgrade

Post by Fred Kroeger »

I think we can close this - can't come up with any explanation.
Can't be the Mail relay as it worked fine from the command line.
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: email not working after upgrade

Post by tmcdonald »

Are you sure? We aren't ready to throw in the towel if you aren't.
Former Nagios employee
Locked