Error when upgrading Nagios Xi

[lccouncil]

Hi Team, we are having all these issues building a new Nagios Xi we thought we could just update
the current one, that way everything is there.

The issue we have is the following.

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Press ENTER or type command to continue
You have new mail in /var/spool/mail/root
[root@issnagxi ~]# cd /tmp
[root@issnagxi tmp]# tar xzf xi-2012r2.7.tar.gz
[root@issnagxi tmp]# cd /tmp/nagiosxi
[root@issnagxi nagiosxi]# ./upgrade
===================
ACTIVATION REQUIRED
===================
This version of Nagios XI requires that you activate your license key.
You can obtain an activation key for your license by visiting:

http://www.nagios.com/activate/

WARNING: Certain features of Nagios XI will be disabled until you
successfully activate your key.

Are you sure you want to continue? [y/N] y
Proceeding with upgrade...
OLD VERSION: 113
Installing daemon tools...

error: skipping http://libslack.org/daemon/download/dae ... 1.i386.rpm - transfer failed - Unknown or unexpected error
You have new mail in /var/spool/mail/root
[root@issnagxi nagiosxi]#

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We thought it might be a proxy issue so we entered all of the proxy information we thought was correct into the yum config file
and that is as follows:

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proxy=http://isswebfilter.admin.logan.qld.gov.au:80

proxy_username=[AD Account Username]
proxy_password=[AD Account Password]

http_proxy="http://[username]:[password]@isswebfilt ... .gov.au:80"
export http_proxy="http://[username]:[password]@isswebfilt ... .gov.au:80"

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Any help with this would be greately appreciated

Thanks

[slansing]

It looks like you have not activated your key through Admin > License in the web interface. I'd recommend you do this first before attempting an upgrade so everything will be in working order once the upgrade completes.

[lccouncil]

Hi slansing

I 'm pretty sure that the license is activated as on the webpage it states that it's licensed.
But I tried to activate the license again by pressing the "update Key" on the webpage and
it still is not updating.

I am unable to update via the web console and command line via PUTTY.

Thank you.

[lccouncil]

Hi Team

Requarding this upgrade issue, I would like to ask if there is ant on the Phone support available
to get this upgrade fixed, I am also happy to use Teamviewer to get some help with this issue.

We have tried a lot of options including brand new install but decided to go the Upgrade route
as all of the configs are there.

Please let me know what to do next.

Thank you.

[slansing]

Sure there is phone support available, you can call sales or email them at [email protected] to get a quote. As far as a remote session please start a ticket via emailing [email protected]