Question about Contact Management

[c0ldf1r3]

Quick question (I hope)

I have an invidual contact defined with the "Time period hosts* set to "workhours" and Time period services* set to "workhours".

Both of the command do a notify by email.

Now the question is:

I defined a service which does a check_ping on various hosts. In THAT server I set the check settings to:
Max Check Attemps: 3
Retry Interva: 1
Check Interval: 5
Check Period: 24*7

Now the question is:
1.) If I DO NOT change the "Alert Settings" (leave them blank) in the service configuration does the contact get notified according to the individual contact information (i.e. workhours?)
2.) If I CHANGE the alert settings in the service definition to 24*7 will that replace the individual contact time period of "workhours".

Thank you

[mguthrie]

Now the question is:
1.) If I DO NOT change the "Alert Settings" (leave them blank) in the service configuration does the contact get notified according to the individual contact information (i.e. workhours?)

Yes, as far as I know the contact's notification period takes precedence.

2.) If I CHANGE the alert settings in the service definition to 24*7 will that replace the individual contact time period of "workhours".

No, the timeperiod in the service definition would override what is in the service template, not the contact definition. The reason there are timeperiods for both is that you could have 3 contacts for a single service, and each contact could have different hours defined, while the service is still at 24x7.