Nagios not showing PROBLEM notifications

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
johndoe
Posts: 114
Joined: Fri Oct 28, 2011 10:14 am

Nagios not showing PROBLEM notifications

Post by johndoe »

Recently my nagiosXI Installation only sends me "Recovery", "DOWNTIMESTART" and "DOWNTIMEEND" notifications... somehow i'm not getting any PROBLEM/WARNING notifications...

- Checked on my user "Notification preferences" > "Notification Types" and they are all ticked

where else should i search ?
Nagios XI 2012R2.8c Running on Ubuntu 12.04 Using 99% passive checks for monitoring
Monitoring nearly 800 Passive services spread through roughly 40 machines
Running on an 8 core, KVM virtualized VM, with 15 GB of RAM and using RAMDisk
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: Nagios not showing PROBLEM notifications

Post by abrist »

They may have been altered on the contact itself. Can you post the config for the contact from the ccm that is associated with this user?
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
johndoe
Posts: 114
Joined: Fri Oct 28, 2011 10:14 am

Re: Nagios not showing PROBLEM notifications

Post by johndoe »

Actually turned out this was an issue with our email service provider, their whitelisting was not working properly. thanks!
Nagios XI 2012R2.8c Running on Ubuntu 12.04 Using 99% passive checks for monitoring
Monitoring nearly 800 Passive services spread through roughly 40 machines
Running on an 8 core, KVM virtualized VM, with 15 GB of RAM and using RAMDisk
Locked