Service Depedency UI Bug/ Question

[rajasegar]

Nagios XI 2012R2.9
RHEL 6.5 x64
Manual Install
Firefox 23

Service Dependency UI has a bug. Inherit Parents does not save.
Tick off the inherit parent. Save. Open the dependency again. It will still show Inherit Parents checked.

Inherit.png

I am trying to get a Service to be checked when the dependent service is down.
However it still gets executed. Please advice

In the example below, I only want to check Payment Gateway DR when the Production interface is down.

define servicedependency {
host_name myclient
service_description Interface: PaymentGateway DR - Port 1234
dependent_host_name myclient
dependent_service_description Interface: PaymentGateway - Port 1234
dependency_period 24x7
inherits_parent 1 # unable to turn off via gui
notification_failure_options o
execution_failure_options o
}

Thanks

[lmiltchev]

Confirmed to be a bug. I filed an internal bug report (TASK ID 3002). Thanks for bringing our attention to this!

[rajasegar]

Confirmed to be a bug. I filed an internal bug report (TASK ID 3002). Thanks for bringing our attention to this!

Ok. Can someone help me with the second question please. Tx.

[lmiltchev]

I may be wrong, but it seems that you have "service_description" and "dependent_service_description" reversed. The "service_description" is used to identify the description of the service that is being depended upon (also referred to as the master service). If the service you are depended on is "Interface: PaymentGateway - Port 1234", then you should have:

Code: Select all

...
service_description Interface: PaymentGateway - Port 1234
dependent_service_description PaymentGateway DR - Port 1234
...

You can disable "inherit_parent" option in the Legacy CCM (as a workaround, while the bug in the CCM is being fixed):

Configure->Legacy CCM->Service Dependencies->Modify

clear the "Inherit parents" check-box, "Save", "Apply Configuration".

[rajasegar]

I may be wrong, but it seems that you have "service_description" and "dependent_service_description" reversed. The "service_description" is used to identify the description of the service that is being depended upon (also referred to as the master service). If the service you are depended on is "Interface: PaymentGateway - Port 1234", then you should have:

Code: Select all

...
service_description Interface: PaymentGateway - Port 1234
dependent_service_description PaymentGateway DR - Port 1234
...

Are you sure? Can someone confirm this? The wordings are so misleading.
DR supposed to be dependent on Prod and not the other way around.

[lmiltchev]

Here is a quotes from the official documentation:

Servicedependency - service description

This directive is used to identify the description of the service that is being depended upon (also referred to as the master service).

Parameter name: service_description
Required: yes

Servicedependency - dependent service description

This directive is used to identify the description of the dependent service.

Parameter name: dependent_service_description
Required: yes

So you are saying "Interface: PaymentGateway DR - Port 1234" is your "master" service?

Were you able to disable "inherit_parent" option via the Legacy CCM?

[rajasegar]

Here is a quotes from the official documentation:

Servicedependency - service description

This directive is used to identify the description of the service that is being depended upon (also referred to as the master service).

Parameter name: service_description
Required: yes

Servicedependency - dependent service description

This directive is used to identify the description of the dependent service.

Parameter name: dependent_service_description
Required: yes

So you are saying "Interface: PaymentGateway DR - Port 1234" is your "master" service?

Were you able to disable "inherit_parent" option via the Legacy CCM?

I have not tried the legacy CCM.
However I have changed the order as advised and it seems to be fine.

[abrist]

I would suggest watching the next few XI release notes for a potential fix for this bug.

[rajasegar]

Please close this case. Confirmed working.