Nagios Support Forum

Nagios XI 2014 settings for services are not holding/keeping the following properties after being applied:
• notification interval
• check time
• contact_group

I set them manually for each service in the GUI.
I use the Bulk Modification feature in the GUI.
They disappear or are not settable.
They are also set in the service template, but do not inherit/stick. Nor can be overridden explicitly.

Sent email to customer support with no response for 1 day. Sent another follow up email today.
Customer Portal does not allow me to login even though we have licenses.

How do we get support or a patch so this product works properly?

bbramlett wrote:How do we get support or a patch so this product works properly?

There must be an issue with your account. Contact [email protected] and they will check your account and make sure you have access to the customer forums and email ticket system.

bbramlett wrote:I set them manually for each service in the GUI.

Was this done through the "configure" tab on Home --> Details --> Services, or in the CCM?
In the CCM, after you change one of these settings and then save the service, does the service show "sync missed"?