Can't update from 2012R2.9 to 2014R1.2

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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reinaldo.gomes
Posts: 59
Joined: Wed Apr 02, 2014 9:29 am

Can't update from 2012R2.9 to 2014R1.2

Post by reinaldo.gomes »

As I tried to run the upgrade script, I get the message:

An upgrade is not possible because your maintenance for this license has expired.

But my product has a valid, standard license key. Does it mean it's not valid for the 2014 Nagios versions?
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: Can't update from 2012R2.9 to 2014R1.2

Post by tmcdonald »

Contact [email protected] and they will be able to help you with any account-related issues. If this does turn out to be a technical problem please post back here with details.

Also, I am moving this to the Nagios XI section since this is not a Nagios Core question.
Former Nagios employee
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