Email notifications not working

[vmesquita]

It's been about 10 days that Nagios doesn't send any notifications. I checked the SMTP server and it's ok. I was also able to manually send email connecting with telnet with no issues.

Here's a extract from /var/log/maillog:

Code: Select all

Jul  8 14:25:01 nagios postfix/qmgr[2259]: 9E478B187: removed
Jul  8 14:30:01 nagios postfix/pickup[27607]: CCCF0B2B5: uid=0 from=<root>
Jul  8 14:30:01 nagios postfix/cleanup[23606]: CCCF0B2B5: message-id=<20140708173001.CCCF0B2B5@nagios######>
Jul  8 14:30:01 nagios postfix/qmgr[2259]: CCCF0B2B5: from=<root@########>, size=799, nrcpt=1 (queue active)
Jul  8 14:30:01 nagios postfix/local[23614]: CCCF0B2B5: to=<root@###########>, orig_to=<root>, relay=local, delay=0.08, delays=0.06/0.01/0/0.01, dsn=2.0.0, status=sent (delivered to mailbox)
Jul  8 14:30:01 nagios postfix/qmgr[2259]: CCCF0B2B5: removed
Jul  8 14:35:01 nagios postfix/pickup[27607]: A1EAAB3E1: uid=0 from=<root>
Jul  8 14:35:01 nagios postfix/cleanup[13484]: A1EAAB3E1: message-id=<20140708173501.A1EAAB3E1@##########>
Jul  8 14:35:01 nagios postfix/qmgr[2259]: A1EAAB3E1: from=<root@##########>, size=799, nrcpt=1 (queue active)
Jul  8 14:35:01 nagios postfix/local[13488]: A1EAAB3E1: to=<root@##########>, orig_to=<root>, relay=local, delay=0.07, delays=0.04/0.01/0/0.02, dsn=2.0.0, status=sent (delivered to mailbox)
Jul  8 14:35:01 nagios postfix/qmgr[2259]: A1EAAB3E1: removed

[tmcdonald]

Go to Admin -> Manage Email Settings -> Send A Test Email to test sending from XI. Post the maillog after the test and confirm whether or not you receive it.

[vmesquita]

Code: Select all

    A test email was sent to <##################>
    ----
    Mailer said: SMTP Error: Data not accepted.

    SMTP server error: is syntactically correct
    (method=smtp;host=##########;port=25;security=none)
    An error occurred sending a test email!

[abrist]

Could you pm one of us a screenshot of your XI email configuration?

[slansing]

Some of this may apply:

http://stackoverflow.com/questions/2227 ... iler-error

Are you absolutely sure you are using the correct port, and auth information? Do you have another system you can check this on? Such as your work station's mail client, etc?

[vmesquita]

Yes. I also tried sending an email directly from the command-line, using telnet on the SMTP server, and it worked.

[abrist]

As you are not using any auth, try using the "sendmail" bullet instead of the smtp bullet.

[vmesquita]

With sendmail I get a positive response, but neither the test email or the notifications arrive:

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Test Email Settings

    A test email was sent to ############
    ----
    Mailer said: Message sent! (method=sendmail)

Use this to test your mail settings.

An email will be sent to: ###############

[scottwilkerson]

Is this running 2014? If so can you post the contents of

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tail -200 /usr/local/nagiosxi/tmp/phpmailer.log