Test Emails Send but not User Alerts

[bbramlett]

We can send test email alerts to either of our internal SMTP servers with anonymous config, but host/service alerts are not being received by Contacts via email.
Web console shows alerts were sent to users when taking a service down/up.
Nagios Server's Maillog shows "PostFix" being used ??? for test alerts instead of SMTP (or maybe that is the facility it uses for SMTP to our this).
Either way Contacts are not getting alerts. Notifications are enabled at the template level, the service, check and Contacts.

1) How to get SMTP email alerts to work reliably from the single email config location in XI we have?
2) How to get test email sends to use exactly what alerts to Contacts will use?

[Box293]

How are you sending your test emails?

There are two tests you can perform:

Overall email test

• Admin
  System Config > Manage Email Settings
  Click the Send A Test Email link
  Click the Sent Test Email button

Specific Host / Service Alert

• Service Status Detail page of the service which you want to test
  Advanced Tab
  Under Commands click Send custom notification
  Add a comment
  Click the Commit button

Do you receive emails for these tests?

2) How to get test email sends to use exactly what alerts to Contacts will use?

Can you rephrase this question please.