Page 1 of 3
acknowledge and disabled
Posted: Wed Sep 17, 2014 12:12 pm
by equick
Hi Nagios Support,
I'm afraid my questions are going to sound really newbie, but despite seeming quite simple I couldn't find the answer anywhere
After a user acknowledges a warning, is there there a way to change that back to green (at least temporarily) ?
- nagios.png (1.98 KiB) Viewed 3476 times
Also is there a way to remove the 'Disabled' label there?
Thanks,
Edward
Re: acknowledge and disabled
Posted: Wed Sep 17, 2014 1:56 pm
by Box293
newbie questions are always welcomed!
Acknowledging a warning or critical service provides the following functionality:
- Stops any more alerts being sent out about this issue
As per your screenshot, it will now be added to the "x Acknowledged" count and removed from the "x Warning" count
It does not mean that the problem has gone away. The reason for the warning being generated is that it passed a threshold.
Green means that the check returned an OK status, which is not the case.
You could submit a passive check result with an OK status which would return the service to a green state HOWEVER it will go back into the warning state the next time the check runs.
The disabled label means that there are services with notifications disabled. To remove the disabled label means you need to enable notifications on these services.
Does this answer your questions?
Re: acknowledge and disabled
Posted: Wed Sep 17, 2014 3:37 pm
by equick
Thanks for the reply. Actually I think understand the disabled issue better now. Nagios first sets the warning to unhandled, then if nothing is done, it automatically disables the notifications on that service.
On the other issue, is there a workaround to make a non OK service green for a scheduled time? A colleague of mine said you could delay the next scheduled check to turn it green, but that didn't seem to work.
Re: acknowledge and disabled
Posted: Thu Sep 18, 2014 3:58 pm
by abrist
Not really. You could submit a passive check with an OK state, but the next scheduled check will change the state to what is returned in the check result.
Re: acknowledge and disabled
Posted: Fri Sep 19, 2014 10:00 am
by equick
Thanks that actually does work. Submitting a passive check and then clicking 'Stop accepting passive checks for this service'.
Re: acknowledge and disabled
Posted: Fri Sep 19, 2014 1:57 pm
by sreinhardt
Yes that would work, up to this point, we have been assuming these are active checks, and you would be submitting a passive result to it. Thus when the next scheduled check came through, it would reset back to warning or critical. It now sounds like you are likely using passive checks mainly, and thus as you mentioned submitting an OK passive check then disabling further passives coming in would work great, provided you understand that it will have to be re-enabled to accept future checks.
Re: acknowledge and disabled
Posted: Tue Oct 07, 2014 11:13 am
by equick
Box293 wrote:
The disabled label means that there are services with notifications disabled. To remove the disabled label means you need to enable notifications on these services.
If the notifications are enabled for a service, should nagios still add the disabled label on there?
Code: Select all
define service {
use check_mk_passive_perf
host_name ldndsr000004838
service_description Apache https port: wobe-rp_14203
check_interval 1
contact_groups dmz-admins
service_groups DMZ External Farm T1
notifications_enabled 1
notification_period 24x7_sans_reboots
normal_check_interval 5
max_check_attempts 3
check_command check_mk-apache_https_port
}
Re: acknowledge and disabled
Posted: Tue Oct 07, 2014 5:11 pm
by abrist
equick wrote:
If the notifications are enabled for a service, should nagios still add the disabled label on there?
What disabled flag are you referring to?
The only disabled flags I see are for event handlers and active checks. Not notifications.
Re: acknowledge and disabled
Posted: Wed Oct 08, 2014 5:00 am
by equick
The Disabled label in the blue box:
- disabled.JPG (6.36 KiB) Viewed 3376 times
Re: acknowledge and disabled
Posted: Wed Oct 08, 2014 11:02 am
by Box293
I'm having trouble replicating this here.
When you click x disabled it should list all the objects that match the criteria defining it as disabled.