Installation Failure

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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Aaron.Francis
Posts: 3
Joined: Mon Oct 06, 2014 8:29 am

Installation Failure

Post by Aaron.Francis »

Hello,
I have a fresh installation of RHEL 6.5 64-bit on a VM. I'm using a Red Hat Satellite server so I do not want to go out to the internet for anything. Here is the install.log:

cat install.log
Nagios XI Installation Log
==========================
DATE: Tue Sep 30 14:11:14 EDT 2014

DISTRO INFO:
RedHatEnterpriseServer
6.5
x86_64

THIS IS A NEW INSTALL!

INSTALLING:
full=2014R1.4
major=2014
minor=R1.4
releasedate=2014-08-14
release=407

Configuring Yum...
Enabling RPMForge repo...
Installing RPMForge PKG: packages/rpmforge-release-0.5.2-2.el6.rf.x86_64.rpm
warning: packages/rpmforge-release-0.5.2-2.el6.rf.x86_64.rpm: Header V3 DSA/SHA1 Signature, key ID 6b8d79e6: NOKEY
Preparing... ##################################################
rpmforge-release ##################################################
Loaded plugins: refresh-packagekit, rhnplugin
This system is receiving updates from RHN Classic or RHN Satellite.
http://apt.sw.be/redhat/el6/en/x86_64/r ... repomd.xml: [Errno 12] Timeout on http://apt.sw.be/redhat/el6/en/x86_64/r ... repomd.xml: (28, 'connect() timed out!')
Trying other mirror.
Error: Cannot retrieve repository metadata (repomd.xml) for repository: rpmforge. Please verify its path and try again
Could not retrieve mirrorlist http://apt.sw.be/redhat/el6/en/mirrors-rpmforge error was
12: Timeout on http://apt.sw.be/redhat/el6/en/mirrors-rpmforge: (28, 'connect() timed out!')
rpmforge-release RPM installed OK
Enabling EPEL repo...
Installing EPEL PKG: ./packages/epel-release-6-5.noarch.rpm
warning: ./packages/epel-release-6-5.noarch.rpm: Header V3 RSA/SHA256 Signature, key ID 0608b895: NOKEY
Preparing... ##################################################
epel-release ##################################################
Loaded plugins: refresh-packagekit, rhnplugin
This system is receiving updates from RHN Classic or RHN Satellite.
Error: Cannot retrieve repository metadata (repomd.xml) for repository: epel. Please verify its path and try again
epel-release RPM installed OK
Yum configured OK
Installing prerequisites...
Loaded plugins: refresh-packagekit, rhnplugin
This system is receiving updates from RHN Classic or RHN Satellite.
Setting up Local Package Process
Examining /tmp/nagiosxi/packages/php-pear-HTML-Template-IT-1.3.0-2.el5.noarch.rpm: php-pear-HTML-Template-IT-1.3.0-2.el5.noarch
Marking /tmp/nagiosxi/packages/php-pear-HTML-Template-IT-1.3.0-2.el5.noarch.rpm to be installed
Error: Cannot retrieve repository metadata (repomd.xml) for repository: epel. Please verify its path and try again
---------------------------------------------------------------------------------------

Nagios support already had me comment out lines 31-57 from 0-yum.
How can I manually download the needed files and tell the install script to install them using local files?

Thanks,
Aaron
User avatar
lmiltchev
Bugs find me
Posts: 13589
Joined: Mon May 23, 2011 12:15 pm

Re: Installation Failure

Post by lmiltchev »

Here's our official policy on installing/upgrading Nagios XI:
Important: Nagios Enterprises highly recommends and will only support installing Nagios XI on a newly installed, "clean" system. Attempting to install Nagios XI on a pre-existing system with other applications already installed can cause the Nagios XI installation process to fail, critical system components and settings (e.g. database servers) to be modified in a way that negatively affects other applications, and previously installed applications to be automatically upgraded or removed. While installing XI on a system with other applications is possible, it is not recommended due to the possible interactions and complexity of multiple components that are required for Nagios XI to function. If you choose to ignore these warnings, you do so at your own risk.

Internet access is required for installation and upgrades!
http://assets.nagios.com/downloads/nagi ... stallation

We have very limited offline installer support ONLY for some distros/architectures and ONLY for paying customers. I would recommend enabling Internet access on your box temporarily, until you finish the install.
Be sure to check out our Knowledgebase for helpful articles and solutions!
Aaron.Francis
Posts: 3
Joined: Mon Oct 06, 2014 8:29 am

Re: Installation Failure

Post by Aaron.Francis »

This is a clean OS installation with no other applications on it. I work in a very regulated and restricted environment where internet access is not usually available. I am hoping for a workaround.
Aaron.Francis
Posts: 3
Joined: Mon Oct 06, 2014 8:29 am

Re: Installation Failure

Post by Aaron.Francis »

I got our proxy server opened up and now it is failing with this:

Yum already configured - exiting.
Installing prerequisites...
Loaded plugins: refresh-packagekit, rhnplugin
This system is receiving updates from RHN Classic or RHN Satellite.
Setting up Local Package Process
Examining /tmp/nagiosxi/packages/php-pear-HTML-Template-IT-1.3.0-2.el5.noarch.rpm: php-pear-HTML-Template-IT-1.3.0-2.el5.noarch
Marking /tmp/nagiosxi/packages/php-pear-HTML-Template-IT-1.3.0-2.el5.noarch.rpm to be installed
Error: Cannot retrieve repository metadata (repomd.xml) for repository: epel. Please verify its path and try again

Can anyone give me a complete list of URLs I need to put in my proxy?
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