Web UI - The update did not complete successfully.

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
hillhealthcenter
Posts: 174
Joined: Fri Sep 21, 2012 7:45 am
Location: New Haven, CT

Web UI - The update did not complete successfully.

Post by hillhealthcenter »

I got this message when I attempted to upgrade via the web UI.

"The update did not complete successfully. Please try updating manually."

This was my 2nd attempt at using the web UI for an update. I usually just do a manual update then "just keep it moving". ...not a big issue for me since the manual update always works.
Thanks so much,
Tom
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: Web UI - The update did not complete successfully.

Post by tmcdonald »

From what version and to what version are you upgrading?
Former Nagios employee
hillhealthcenter
Posts: 174
Joined: Fri Sep 21, 2012 7:45 am
Location: New Haven, CT

Re: Web UI - The update did not complete successfully.

Post by hillhealthcenter »

Hey Trevor!

Thanks for getting back to me.

I was doing the update from Nagios XI 2014R2.2 to 2014R2.3.

No big deal. I just thought I'd try give the web UI a try. I've since performed the manual update.

You can close this ticket, if you'd like.
Thanks so much,
Tom
tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: Web UI - The update did not complete successfully.

Post by tmcdonald »

Thanks for the report, we'll look into it and see if we can replicate the issue on our end in the web interface. Might be a bug, but we haven't heard of anyone else report this.

Locking up.
Former Nagios employee
Locked