fullinstall fail "The step that failed was: 'backend'"

[mike4vr]

Just purchased Nagios Log Server after evaluating the VMware image. I'm trying to do a fresh install on a clean CentOS 6.6 64 bit system and it stops at:

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Running 'backend'...
useradd: user 'nagios' already exists

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios Enterprises technical support.

The step that failed was: 'backend'

There's nothing else in the install.log that indicates a specific error. I tried removing the user "nagios" and running the fullinstall script again, but it just keeps throwing this error without attempting to re-run the install.

[scottwilkerson]

Can you show the results of the following command

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! grep -q "^nagios:" /etc/passwd; echo $?

If you get a 1 can you also show the results of

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grep "^nagios:" /etc/passwd

Thanks