Nagios Support Forum

Hello,

I am trying to install NNA for my customer whom has recently purchased the product on my recommendation. I am unable to email Nagios customer support or post in the customer forum as the product is obviously registered against my customers email address. Can an administrator please assist in escalating my support privileges so I can help my customer with the installation?

The issue I am having with the installation is shown below;

[root@xxx001 nagiosna]# ./fullinstall
Your system $PATH does not include /sbin and /usr/sbin. This is usually the result of installing GNOME rather than creating a clean system.
Adding /sbin and /usr/sbin to $PATH.

Nagios Network Analyzer Installation
====================================
DATE: Fri Feb 6 16:55:42 AEST 2015

DISTRO INFO:
RedHatEnterpriseServer
6.6
x86_64

Running 'prereqs'...
Enabling epel repo...

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios Enterprises technical support.

The step that failed was: 'prereqs'
[root@xxx001 nagiosna]#

Thanks.

You will need to contact [email protected] for any account-related information or changes.

As for that error, one of the first things it mentions is having a GUI installed. Is this the case? We recommend and will support a clean, minimal install of RHEL or CentOS 5/6 (with support for 7 coming soon). Including a GUI will mess with the paths and dependencies, so a minimal install is needed.

Hi,

Thanks for responding. My installation does not include a GUI, it has a minimal installation of RHEL 6.6.

[root@xxxl001 nagiosna]# lsb_release -a
LSB Version: :base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: RedHatEnterpriseServer
Description: Red Hat Enterprise Linux Server release 6.6 (Santiago)
Release: 6.6
Codename: Santiago

What's strange is that my environment variable for PATH is correct, however the install script says it is not correct?

[root@xxxl001 nagiosna]# env | grep PATH
PATH=/usr/bin:/bin:/usr/sbin:/sbin
[root@xxxl001 nagiosna]#
[root@xxxl001 nagiosna]# ./fullinstall
Your system $PATH does not include /sbin and /usr/sbin. This is usually the result of installing GNOME rather than creating a clean system.
Adding /sbin and /usr/sbin to $PATH.

Nagios Network Analyzer Installation
====================================
DATE: Tue Feb 10 12:47:43 AEST 2015

DISTRO INFO:
RedHatEnterpriseServer
6.6
x86_64

Running 'prereqs'...
Enabling epel repo...

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios Enterprises technical support.

The step that failed was: 'prereqs'
[root@xxxl001 nagiosna]#

Can you post the whole install.log?

FYI, the path on my NNA test box is: I don't remember modifying it, so this should be the "default"...

Interesting, I have not changed the PATH from the defaults either.
This is on a Redhat Enterprise server 6.6.
I tried adding the path you listed but I got the same result.
Are there any Redhat packages that need to be installed prior to running the install script as I couldn't see any listed in the installation document?

Here is the install.log ...

[root@xxx001 nagiosna]# cat install.log

Nagios Network Analyzer Installation
====================================
DATE: Wed Feb 11 13:00:00 AEST 2015

DISTRO INFO:
RedHatEnterpriseServer
6.6
x86_64

Running 'prereqs'...
Enabling epel repo...

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios Enterprises technical support.

The step that failed was: 'prereqs'
[root@xxx001 nagiosna]#

Does this machine have internet access?

Hi Scott,

Thanks that was the issue. I needed to add proxy info to my environment variable.

Good to hear. I'll be closing this thread now, but feel free to open another if you need anything in the future!