IE problems when changing Group Membership

[Box293]

http://go.nagios.com/forum/88

I am unable to work out what is causing this problem.

Group membership not working.jpg

This really causes me pain.

When I modify any object under Core Configuation Manager, 9 times out of 10 the boxes appear below the Save button.
When I click the Modify icon the group membership details appear in the boxes at the bottom of the screen, not in a popup window as it should.
I can add members to the right and click Save, however when I modify the object again the changes have not been saved.

IE does occassionally work, it will load correctly without the boxes at the bottom of the screen and display the group membership window when the modify icon is clicked.


IE is the browser that is used across our organisation and hardly anyone uses Firefox. I would like to solve this problem so it is not an issue for us.

Do you have a list of what settings the client web browser needs to use for Nagios XI to function correctly?

[tonyyarusso]

All my management has been using IE 7 or IE 8.

[Box293]

Tony,
Any update on this, even just to acknowledge that your team is able to reproduce the problem and it is being looked into?

Thanks

[mmestnik]

I'm attempting to contact the NagiosQL community.
http://go.nagios.com/forum/304/1342

This is part of a component that is included with NagiosXI, however bugs are pushed upstream only through us.

[tonyyarusso]

I just tried reproducing it in IE8 without any luck. Still an unknown I'm afraid.

[Box293]

Thanks Tony for testing this.

Must be a setting on my browser, I'll play around some more and see if I can work out what it is.

[mmestnik]

http://www.nagiosql.org/_mantis/view.php?id=282

I was able to get an account to open bug reports for NagiosQL. Please leave contacting up-stream to us, use our form and we will update the NagiosQL bug tracker on your behalf.

Thank you!

[Box293]

Thanks for the update.

I've been a bit time constrained recently so I haven't had a chance to see if I can figure it out.

[Box293]

Still no luck trying to pinpoint the problem. Here is what I have tried so far:

I have one server (ServerA) whose IE never plays up. The functionality always works as it should.

On another server (ServerB) I have the identical version of IE and the problem occurs. IE version 7.0.5730.11

I've compared every IE setting on ServerA and made sure ServerB has the identical IE settings. No joy. When I say every setting I mean every setting in every tab in every nook and cranny.

I've made sure they are using the same version of Java 2 v1.4.2_03. No joy.

ServerA and ServerB are Windows Server 2003 R2 SP2 Standard Edition.

I have the same problem on other versions of Windows [2008/2008R2/W7] and IE8.

I have made sure my IE is not using a proxy server.

That's all I can think about trying.

[mmestnik]

"Never plays up"?
Did you mean after waiting several seconds it doesn't pop up?

By server you mean that you are using RDP then IE?

What I think I get from your post is that you have two computers that you'd like to be identical, but they are not. Have you compared registry dumps? You could also compare the size(or version) of every file in the system folders.

I think establishing a base line reference should be your next step. Setup a vary controlled environment(using some form of VM that should be 100% identical if we do the same thing, qemu using full software emulation would be a good example.). Do an install recording each step and jump straight into testing the functionality you describe.

Do this more then once and record the results. If the results vary then the testing conditions need to be further controlled.