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Status information UNKNOWN

Posted: Mon Mar 09, 2015 10:19 am
by ziedmahjoub
Hi ,
i'm monitoring a network and i got a machine with some unknown status and message information that i didn't understand :

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Service                 Status              Status Information 

CPU Load             Unknown          NSClient - ERROR : Could not get data for 5 perhaps we don't collect data this far back ?

Memory Usage      Unknown          NSClient - ERROR : failed to get PDH Value

Uptime                 Unknown          NSClient - ERROR : Couldn't get Value
i just want to know what this messages means

thanks

Re: Status information UNKNOWN

Posted: Mon Mar 09, 2015 10:37 am
by tmcdonald
What OS+version and NSClient+version are you using?

Re: Status information UNKNOWN

Posted: Tue Mar 10, 2015 2:26 am
by ziedmahjoub
tmcdonald wrote:What OS+version and NSClient+version are you using?
the client OS is windows XP and the NSClient++ is 0.3.9 the stable one

Re: Status information UNKNOWN

Posted: Tue Mar 10, 2015 12:16 pm
by jdalrymple
ziedmahjoub

Can we see your service definitions for the services that are failing?

thanks

Re: Status information UNKNOWN

Posted: Tue Mar 10, 2015 6:21 pm
by Box293
It sounds like the performance counters on the Windows box need fixing.

From the windows box run:

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lodctr /R


After that restart the NSClient++ service.

Re: Status information UNKNOWN

Posted: Wed Mar 11, 2015 5:56 am
by ziedmahjoub
jdalrymple wrote:ziedmahjoub

Can we see your service definitions for the services that are failing?

thanks
i'm using these service definitions for other users in the same network and its working fine so i think the problem is from his PC , so i want to know what these errors means .

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define service{
	use			generic-service
	host_name		Soteb_Nizar,Tesco_Teheni
	service_description	Uptime
	check_command		check_nt!12494!UPTIME
	}

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define service{
	use			generic-service
	host_name		Soteb_Nizar,Tesco_Teheni
	service_description	CPU Load
	check_command		check_nt!12494!CPULOAD!-l 5,80,90
	}

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define service{
	use			generic-service
	host_name		Soteb_Nizar,Tesco_Teheni
	service_description	Memory Usage
	check_command		check_nt!12494!MEMUSE!-w 80 -c 90
	}
also i got another UNKNOWN STATUS : Free disk space : Invalid drive
look at the attachment

thanks

Re: Status information UNKNOWN

Posted: Wed Mar 11, 2015 1:53 pm
by jdalrymple
Did you perform the troubleshooting task Box293 suggested?

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lodctr /R

Re: Status information UNKNOWN

Posted: Wed Mar 11, 2015 1:56 pm
by tgriep
Could you post the service check for your c:\ drive space check and also your nsi.ini file from the NSClient++ folder on the windows PC?

Re: Status information UNKNOWN

Posted: Thu Mar 12, 2015 3:01 am
by ziedmahjoub
jdalrymple wrote:Did you perform the troubleshooting task Box293 suggested?

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lodctr /R

no i didn't yet

Re: Status information UNKNOWN

Posted: Thu Mar 12, 2015 9:33 am
by tmcdonald
Can you please answer tgriep's question? In order to help you better we need you to answer all questions, not just the first one.