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Status information UNKNOWN
Posted: Mon Mar 09, 2015 10:19 am
by ziedmahjoub
Hi ,
i'm monitoring a network and i got a machine with some
unknown status and message information that i didn't understand :
Code: Select all
Service Status Status Information
CPU Load Unknown NSClient - ERROR : Could not get data for 5 perhaps we don't collect data this far back ?
Memory Usage Unknown NSClient - ERROR : failed to get PDH Value
Uptime Unknown NSClient - ERROR : Couldn't get Value
i just want to know what this messages means
thanks
Re: Status information UNKNOWN
Posted: Mon Mar 09, 2015 10:37 am
by tmcdonald
What OS+version and NSClient+version are you using?
Re: Status information UNKNOWN
Posted: Tue Mar 10, 2015 2:26 am
by ziedmahjoub
tmcdonald wrote:What OS+version and NSClient+version are you using?
the client OS is windows XP and the NSClient++ is 0.3.9 the stable one
Re: Status information UNKNOWN
Posted: Tue Mar 10, 2015 12:16 pm
by jdalrymple
ziedmahjoub
Can we see your service definitions for the services that are failing?
thanks
Re: Status information UNKNOWN
Posted: Tue Mar 10, 2015 6:21 pm
by Box293
It sounds like the performance counters on the Windows box need fixing.
From the windows box run:
After that restart the NSClient++ service.
Re: Status information UNKNOWN
Posted: Wed Mar 11, 2015 5:56 am
by ziedmahjoub
jdalrymple wrote:ziedmahjoub
Can we see your service definitions for the services that are failing?
thanks
i'm using these service definitions for other users in the same network and its working fine so i think the problem is from his PC , so i want to know what these errors means .
Code: Select all
define service{
use generic-service
host_name Soteb_Nizar,Tesco_Teheni
service_description Uptime
check_command check_nt!12494!UPTIME
}
Code: Select all
define service{
use generic-service
host_name Soteb_Nizar,Tesco_Teheni
service_description CPU Load
check_command check_nt!12494!CPULOAD!-l 5,80,90
}
Code: Select all
define service{
use generic-service
host_name Soteb_Nizar,Tesco_Teheni
service_description Memory Usage
check_command check_nt!12494!MEMUSE!-w 80 -c 90
}
also i got another
UNKNOWN STATUS :
Free disk space : Invalid drive
look at the attachment
thanks
Re: Status information UNKNOWN
Posted: Wed Mar 11, 2015 1:53 pm
by jdalrymple
Did you perform the troubleshooting task Box293 suggested?
Re: Status information UNKNOWN
Posted: Wed Mar 11, 2015 1:56 pm
by tgriep
Could you post the service check for your c:\ drive space check and also your nsi.ini file from the NSClient++ folder on the windows PC?
Re: Status information UNKNOWN
Posted: Thu Mar 12, 2015 3:01 am
by ziedmahjoub
jdalrymple wrote:Did you perform the troubleshooting task Box293 suggested?
no i didn't yet
Re: Status information UNKNOWN
Posted: Thu Mar 12, 2015 9:33 am
by tmcdonald
Can you please answer tgriep's question? In order to help you better we need you to answer all questions, not just the first one.