XI - Network Switch Router Wizard Not Retrieving All ports

[brdr]

Hi,

We have XI 2014R2.7.

We use the XI Newtork Swtich/Router Wizard to create service check for port status and bandwidth. When I used it today for a cisco load balancer the wizard identified via the scan process 7 ports. When I completed the wizard steps, XI only created port status/bandwidth checks for 1 port (16777716). I repeated these steps twice with same result.

Question: Why would Nagios only bring back 1 port and not the other 6. FYI.. All ports are up and operational.

Here are the ports picked by snmpwalk command on the XI server:
IF-MIB::ifAdminStatus.65537 = INTEGER: up(1)
IF-MIB::ifAdminStatus.65538 = INTEGER: up(1)
IF-MIB::ifAdminStatus.65539 = INTEGER: up(1)
IF-MIB::ifAdminStatus.65540 = INTEGER: up(1)
IF-MIB::ifAdminStatus.16777470 = INTEGER: up(1)
IF-MIB::ifAdminStatus.16777716 = INTEGER: up(1)IF-MIB::ifAdminStatus.67108865 = INTEGER: up(1)
IF-MIB::ifOperStatus.65537 = INTEGER: up(1)
IF-MIB::ifOperStatus.65538 = INTEGER: up(1)
IF-MIB::ifOperStatus.65539 = INTEGER: up(1)
IF-MIB::ifOperStatus.65540 = INTEGER: up(1)
IF-MIB::ifOperStatus.16777470 = INTEGER: up(1)
IF-MIB::ifOperStatus.16777716 = INTEGER: up(1)
IF-MIB::ifOperStatus.67108865 = INTEGER: up(1)

[brdr]

Hi,

I just tried a new device, similiar to this one, and it scanned 7 ports but only pulled back 1 port after wizard had completed.

FYI. We have v2.1.5 of the wizard.

[brdr]

I updated the network/switch wizard to the latest (2.1.8), deleted the new devices, and re-ran the Wizard with no luck - still only bringing the same 1 port.

[tgriep]

Run this command to delete the temporary files from when the Wizard was run in the past.

Code: Select all

 rm /usr/local/nagiosxi/tmp/mrtg*

Then run the Network Switch / Router wizard again to see if it gets all of the interfaces.

[brdr]

After re-running the wizard.... same thing, 7 ports scanned but only one (same one) made it into CCM.

[root@bed-600-124 tmp]# ll mrtg*
-rw-r--r-- 1 apache nagios 9269 Jul 20 16:08 mrtgscan-00.00.00.00
-rw-r--r-- 1 apache nagios 0 Jul 20 16:08 mrtgscan-00.00.00.00.done
-rw-r--r-- 1 apache nagios 0 Jul 20 16:08 mrtgscan-00.00.00.00_l

NOTE: These are cisco load balancer (ACE) devices. A few minutes ago I was able to successfully use Wizard on cisco catalyst and Nexus device. Could it be that permissions on the ports themselves are restrictive????

[tgriep]

I don't think it is a permission issue, more like a time out issue.
How much time passes from when you start the scan, until it comes back with the one interface?

[brdr]

The scan is very quick (<5 seconds) and it returns the 7 ports. When at the end CCM only shows the same 1 port.

[tgriep]

Could you provide screen captures for all of the steps that you are seeing when you run the wizard?
What is the IP address of the device you are trying to monitor?
Can you run the following and post the output?

Code: Select all

ll /etc/mrtg/conf.d
ll /var/lib/mrtg

[brdr]

Hi, could we do a quick webex instead?

[tmcdonald]

If you would like to do a webex, we'll need to move this to a ticket. Please email [email protected] with a descriptive subject, and a link to this thread in the body. A Nagios support tech will be assigned to the ticket and we will continue from there.