UI controls randomly not responding

[cstone]

Hello,

We're trying out Nagios XI in hopes of replacing our basic Nagios Core setup, and have really liked the ease of use of this. We're using the newest downloadable VM (2011R1.7
August 31, 2011) on VMWare ESX.

The only problem we seem to be having is that random portions of the web UI decide not to respond to clicks. The cursor doesn't even change to show that it's over a link. I mostly see this happening when adding new hosts, but sometimes even the service detail page on Nagios won't let me click on some hosts. There doesn't seem to be any pattern to it, maybe 1-2 of 10 hosts will be unclickable. Reloading the page may make them all work, or 1-2 different hosts might be unclickable.

I'm mainly trying this on Firefox, but had similar issues with Chrome and IE (all on Mac, IE via Win7 VM). I've tried clearing cache in all browsers and still get the same results.

Anyone have any thoughts on what might be causing this or where we might be able to find more information to troubleshoot?

Thanks!

Chris

[cstone]

Forgot to add.. The issue doesn't seem to happen at all on Safari, except when creating a user the dropdown to make them an admin never responds on any browser (including Safari).

[mguthrie]

Yeah we have a known bug specific to version 1.7 where an empty div can sometimes cover up about 150px worth of the screen and prevent some buttons from being clickable. We've got the fix committed for the next release.

[lmiltchev]

Just wanted to add a temporary "workaround" solution until the bug is fixed. Right-click somewhere on the page, and select from the context menu "This Frame" -> "Open Frame in New Window". Now, you should be able to click on the buttons.
Hope this helps!

[cstone]

Thank you, that does seem to fix the issue as a workaround.

I'm new to XI.. how often are releases put out? Something to look forward to in the next few weeks/months/etc?

Thanks!

Chris

[nscott]

Last I heard we were looking to put out 1.8 in the next month or so.

[Jed]

I've had the same problems actually, with Safari, too.

[mguthrie]

This can be fixed with the following patch until 1.8 comes out.

Download to the server's /tmp directory.

Code: Select all

cd /tmp
unzip patch.zip
chmod +x patch.sh
./patch.sh

[techmon]

having the same problem with chrome and firefox. will try the patch and report back

[grover]

mine is doing fine. must be a individual problem. check your settings maybe you missed something.