Notifications not working

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citruslime
Posts: 2
Joined: Mon Nov 16, 2015 12:36 pm

Notifications not working

Post by citruslime »

Hi,

I've recently deployed Nagios XI to our DataCentre environment.

I have 27 nodes setup and initially using the nagiosadmin user mapped to my email the notifications were working correctly.

Since adding 2 new users and the notifications are no longer working.
I have set up the notification preferences, mapped the HOSTS/SERVICES alerts to 24x7 and checked all alert tickboxes but no notifications have been sent.

I have tested the eMail settings and I receive a test email from the Nagios XI console.

Can you help?

Thanks
Steven
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rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Notifications not working

Post by rkennedy »

Are you using Sendmail or SMTP? Can you post a result of tail -n100 /var/log/maillog?
Former Nagios Employee
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citruslime
Posts: 2
Joined: Mon Nov 16, 2015 12:36 pm

Re: Notifications not working

Post by citruslime »

Hi,

I'm using sendmail.

Tailog below

Code: Select all

[root@nagios ~]# tail -n100 /var/log/maillog
Nov 16 00:16:26 nagios postfix/qmgr[1527]: 7C9C618EF: from=<[email protected]>, size=1872, nrcpt=1 (queue active)
Nov 16 00:16:37 nagios postfix/smtp[28485]: 7C9C618EF: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.02/0.02/11/0.81, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=48588965020183, Hostname=AM3PR05MB0712.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 00:16:37 nagios postfix/qmgr[1527]: 7C9C618EF: removed
Nov 16 00:16:38 nagios postfix/smtp[28483]: 6CCAD18EC: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.87]:25, delay=12, delays=0.07/0.03/11/1.1, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33273111642754, Hostname=HE1PR05MB1131.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 00:16:38 nagios postfix/qmgr[1527]: 6CCAD18EC: removed
Nov 16 00:17:29 nagios postfix/pickup[15903]: 9EDF51945: uid=500 from=<[email protected]>
Nov 16 00:17:29 nagios postfix/cleanup[28480]: 9EDF51945: message-id=<[email protected]>
Nov 16 00:17:29 nagios postfix/qmgr[1527]: 9EDF51945: from=<[email protected]>, size=1876, nrcpt=1 (queue active)
Nov 16 00:17:29 nagios postfix/pickup[15903]: B63D31946: uid=500 from=<[email protected]>
Nov 16 00:17:29 nagios postfix/cleanup[28480]: B63D31946: message-id=<[email protected]>
Nov 16 00:17:29 nagios postfix/qmgr[1527]: B63D31946: from=<[email protected]>, size=1878, nrcpt=1 (queue active)
Nov 16 00:17:41 nagios postfix/smtp[28485]: 9EDF51945: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.03/0/11/0.91, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=31568009626187, Hostname=VI1PR05MB1133.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 00:17:41 nagios postfix/qmgr[1527]: 9EDF51945: removed
Nov 16 00:17:41 nagios postfix/smtp[28483]: B63D31946: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.02/0/10/0.97, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=48601849922070, Hostname=DB4PR05MB0704.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 00:17:41 nagios postfix/qmgr[1527]: B63D31946: removed
Nov 16 07:00:05 nagios postfix/pickup[27135]: 2AB257B1: uid=0 from=<root>
Nov 16 07:00:05 nagios postfix/cleanup[43795]: 2AB257B1: message-id=<[email protected]>
Nov 16 07:00:05 nagios postfix/qmgr[1527]: 2AB257B1: from=<[email protected]>, size=4222, nrcpt=1 (queue active)
Nov 16 07:00:05 nagios postfix/local[43797]: 2AB257B1: to=<[email protected]>, orig_to=<root>, relay=local, delay=0.05, delays=0.03/0.01/0/0.01, dsn=2.0.0, status=sent (delivered to mailbox)
Nov 16 07:00:05 nagios postfix/qmgr[1527]: 2AB257B1: removed
Nov 16 08:00:01 nagios postfix/pickup[62830]: DF4AB70A: uid=0 from=<root>
Nov 16 08:00:01 nagios postfix/cleanup[65249]: DF4AB70A: message-id=<[email protected]>
Nov 16 08:00:01 nagios postfix/qmgr[1527]: DF4AB70A: from=<[email protected]>, size=687, nrcpt=1 (queue active)
Nov 16 08:00:01 nagios postfix/local[65251]: DF4AB70A: to=<[email protected]>, orig_to=<root>, relay=local, delay=0.1, delays=0.06/0.03/0/0.01, dsn=2.0.0, status=sent (delivered to mailbox)
Nov 16 08:00:01 nagios postfix/qmgr[1527]: DF4AB70A: removed
Nov 16 08:26:02 nagios postfix/pickup[62830]: 54F24876: uid=500 from=<[email protected]>
Nov 16 08:26:02 nagios postfix/cleanup[9660]: 54F24876: message-id=<[email protected]>
Nov 16 08:26:02 nagios postfix/qmgr[1527]: 54F24876: from=<[email protected]>, size=1934, nrcpt=1 (queue active)
Nov 16 08:26:13 nagios postfix/smtp[9669]: 54F24876: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.04/0.01/10/0.71, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33466385174500, Hostname=DB5PR05MB1126.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 08:26:13 nagios postfix/qmgr[1527]: 54F24876: removed
Nov 16 11:50:43 nagios postfix/pickup[3770]: ECB8D5D4: uid=500 from=<[email protected]>
Nov 16 11:50:43 nagios postfix/cleanup[17669]: ECB8D5D4: message-id=<[email protected]>
Nov 16 11:50:43 nagios postfix/qmgr[1527]: ECB8D5D4: from=<[email protected]>, size=1871, nrcpt=1 (queue active)
Nov 16 11:50:44 nagios postfix/pickup[3770]: 040625D5: uid=500 from=<[email protected]>
Nov 16 11:50:44 nagios postfix/cleanup[17669]: 040625D5: message-id=<[email protected]>
Nov 16 11:50:44 nagios postfix/qmgr[1527]: 040625D5: from=<[email protected]>, size=1869, nrcpt=1 (queue active)
Nov 16 11:50:55 nagios postfix/smtp[17671]: ECB8D5D4: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.03/0.01/10/0.83, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=48619029799443, Hostname=AM2PR05MB0692.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 11:50:55 nagios postfix/qmgr[1527]: ECB8D5D4: removed
Nov 16 11:50:55 nagios postfix/smtp[17674]: 040625D5: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.87]:25, delay=12, delays=0.01/0.01/10/1.4, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33311766357998, Hostname=HE1PR05MB1132.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 11:50:55 nagios postfix/qmgr[1527]: 040625D5: removed
Nov 16 11:51:08 nagios postfix/pickup[3770]: 4EF655DD: uid=500 from=<[email protected]>
Nov 16 11:51:08 nagios postfix/cleanup[17669]: 4EF655DD: message-id=<[email protected]>
Nov 16 11:51:08 nagios postfix/qmgr[1527]: 4EF655DD: from=<[email protected]>, size=1875, nrcpt=1 (queue active)
Nov 16 11:51:08 nagios postfix/pickup[3770]: 631C25DF: uid=500 from=<[email protected]>
Nov 16 11:51:08 nagios postfix/cleanup[17669]: 631C25DF: message-id=<[email protected]>
Nov 16 11:51:08 nagios postfix/qmgr[1527]: 631C25DF: from=<[email protected]>, size=1877, nrcpt=1 (queue active)
Nov 16 11:51:20 nagios postfix/smtp[17674]: 631C25DF: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=12, delays=0.02/0/11/1.2, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=48223892807158, Hostname=DB3PR05MB0714.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 11:51:20 nagios postfix/qmgr[1527]: 631C25DF: removed
Nov 16 11:51:20 nagios postfix/smtp[17671]: 4EF655DD: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=12, delays=0.02/0/11/1.3, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33127082762166, Hostname=AM2PR05MB1122.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 11:51:20 nagios postfix/qmgr[1527]: 4EF655DD: removed
Nov 16 14:41:01 nagios postfix/pickup[9069]: D9EEB614: uid=500 from=<[email protected]>
Nov 16 14:41:01 nagios postfix/cleanup[13906]: D9EEB614: message-id=<[email protected]>
Nov 16 14:41:01 nagios postfix/qmgr[1527]: D9EEB614: from=<[email protected]>, size=1985, nrcpt=1 (queue active)
Nov 16 14:41:01 nagios postfix/pickup[9069]: E5162617: uid=500 from=<[email protected]>
Nov 16 14:41:01 nagios postfix/cleanup[13906]: E5162617: message-id=<[email protected]>
Nov 16 14:41:01 nagios postfix/qmgr[1527]: E5162617: from=<[email protected]>, size=1987, nrcpt=1 (queue active)
Nov 16 14:41:12 nagios postfix/smtp[13930]: E5162617: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.02/0.01/10/0.73, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=43194486103282, Hostname=AM2PR05MB0867.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 14:41:12 nagios postfix/qmgr[1527]: E5162617: removed
Nov 16 14:41:13 nagios postfix/smtp[13917]: D9EEB614: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.87]:25, delay=12, delays=0.04/0.01/10/1.3, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33139967662486, Hostname=AM2PR05MB1122.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 14:41:13 nagios postfix/qmgr[1527]: D9EEB614: removed
Nov 16 14:41:50 nagios postfix/pickup[9069]: 18C3861D: uid=500 from=<[email protected]>
Nov 16 14:41:50 nagios postfix/cleanup[13906]: 18C3861D: message-id=<[email protected]>
Nov 16 14:41:50 nagios postfix/qmgr[1527]: 18C3861D: from=<[email protected]>, size=1979, nrcpt=1 (queue active)
Nov 16 14:41:50 nagios postfix/pickup[9069]: 3165361E: uid=500 from=<[email protected]>
Nov 16 14:41:50 nagios postfix/cleanup[13906]: 3165361E: message-id=<[email protected]>
Nov 16 14:41:50 nagios postfix/qmgr[1527]: 3165361E: from=<[email protected]>, size=1981, nrcpt=1 (queue active)
Nov 16 14:42:02 nagios postfix/smtp[13930]: 18C3861D: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.87]:25, delay=12, delays=0.02/0/10/1.5, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33139967662617, Hostname=AM2PR05MB1122.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 14:42:02 nagios postfix/qmgr[1527]: 18C3861D: removed
Nov 16 14:42:02 nagios postfix/smtp[13917]: 3165361E: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=12, delays=0.01/0/10/2, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=48369921693336, Hostname=DB3PR05MB0700.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 14:42:02 nagios postfix/qmgr[1527]: 3165361E: removed
Nov 16 15:16:31 nagios postfix/pickup[9069]: DBDFC45A: uid=500 from=<[email protected]>
Nov 16 15:16:31 nagios postfix/cleanup[26731]: DBDFC45A: message-id=<[email protected]>
Nov 16 15:16:31 nagios postfix/qmgr[1527]: DBDFC45A: from=<[email protected]>, size=1871, nrcpt=1 (queue active)
Nov 16 15:16:31 nagios postfix/pickup[9069]: ED1D745E: uid=500 from=<[email protected]>
Nov 16 15:16:31 nagios postfix/cleanup[26731]: ED1D745E: message-id=<[email protected]>
Nov 16 15:16:31 nagios postfix/qmgr[1527]: ED1D745E: from=<[email protected]>, size=1869, nrcpt=1 (queue active)
Nov 16 15:16:43 nagios postfix/smtp[26733]: DBDFC45A: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.03/0.01/10/0.91, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=48541720381798, Hostname=DB4PR05MB0718.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 15:16:43 nagios postfix/qmgr[1527]: DBDFC45A: removed
Nov 16 15:16:43 nagios postfix/smtp[26736]: ED1D745E: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=12, delays=0.02/0.01/10/1, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33200097200908, Hostname=VI1PR05MB1134.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 15:16:43 nagios postfix/qmgr[1527]: ED1D745E: removed
Nov 16 15:16:50 nagios postfix/pickup[9069]: 173C5464: uid=500 from=<[email protected]>
Nov 16 15:16:50 nagios postfix/cleanup[26731]: 173C5464: message-id=<[email protected]>
Nov 16 15:16:50 nagios postfix/qmgr[1527]: 173C5464: from=<[email protected]>, size=1877, nrcpt=1 (queue active)
Nov 16 15:16:50 nagios postfix/pickup[9069]: 2B378466: uid=500 from=<[email protected]>
Nov 16 15:16:50 nagios postfix/cleanup[26731]: 2B378466: message-id=<[email protected]>
Nov 16 15:16:50 nagios postfix/qmgr[1527]: 2B378466: from=<[email protected]>, size=1875, nrcpt=1 (queue active)
Nov 16 15:17:01 nagios postfix/smtp[26733]: 173C5464: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.01/0/10/1, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=42975442766955, Hostname=DB3PR05MB0873.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 15:17:01 nagios postfix/qmgr[1527]: 173C5464: removed
Nov 16 15:17:01 nagios postfix/smtp[26736]: 2B378466: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.87]:25, delay=12, delays=0.01/0/10/1.2, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33303176416029, Hostname=DB5PR05MB1125.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 15:17:01 nagios postfix/qmgr[1527]: 2B378466: removed
Nov 16 18:30:32 nagios postfix/pickup[13197]: 9AB6E46A: uid=500 from=<[email protected]>
Nov 16 18:30:32 nagios postfix/cleanup[31578]: 9AB6E46A: message-id=<[email protected]>
Nov 16 18:30:32 nagios postfix/qmgr[1527]: 9AB6E46A: from=<[email protected]>, size=1934, nrcpt=1 (queue active)
Nov 16 18:30:43 nagios postfix/smtp[31580]: 9AB6E46A: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.23]:25, delay=11, delays=0.04/0.01/10/0.69, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=32908039424742, Hostname=AM2PR05MB1121.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 18:30:43 nagios postfix/qmgr[1527]: 9AB6E46A: removed
Nov 16 19:24:13 nagios postfix/pickup[48942]: ACB04653: uid=500 from=<[email protected]>
Nov 16 19:24:13 nagios postfix/cleanup[50946]: ACB04653: message-id=<[email protected]>
Nov 16 19:24:13 nagios postfix/qmgr[1527]: ACB04653: from=<[email protected]>, size=1934, nrcpt=1 (queue active)
Nov 16 19:24:25 nagios postfix/smtp[50948]: ACB04653: to=<[email protected]>, relay=citruslime-com.mail.eo.outlook.com[213.199.154.87]:25, delay=12, delays=0.03/0.01/10/1.6, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=33217277069038, Hostname=VI1PR05MB1134.eurprd05.prod.outlook.com] Queued mail for delivery)
Nov 16 19:24:25 nagios postfix/qmgr[1527]: ACB04653: removed
Last edited by hsmith on Mon Nov 16, 2015 4:31 pm, edited 1 time in total.
Reason: Please wrap long outputs in [code][/code] tags.
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rkennedy
Posts: 6579
Joined: Mon Oct 05, 2015 11:45 am

Re: Notifications not working

Post by rkennedy »

I don't see anything that stands out in your log file, did you follow https://assets.nagios.com/downloads/nag ... ios-XI.pdf when setting it up?

Can you post the related configuration file for us to take a look at, of one of the ones that isn't working? (service check, host check, and command definition)
Former Nagios Employee
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