XI Operation Center Screen gets blank after few minutes

[jyoti22]

Hi Support Team,
I have created few users in Nagios XI. Those users are not able to view "Operation center" screen after few minutes of XI login. For few minutes say 15 mins it looks ok they can view all alerts but after 15 min or after refresh, they get blank screen. Please check if this can be fixed.
Please find screenshot of IE and Firefox.

[hsmith]

Do you have this issue with the 'nagiosadmin' user, or just the ones you created?

[jyoti22]

nagiosadmin user works fine. Issue is with my created user accounts.

[lmiltchev]

Go to Admin->Manage Users->click on "Edit" next to your user, and show us a screenshot of the "Security Settings" section.

[jyoti22]

Please find attached file.

[rkennedy]

If they navigate back to http://nagiosserver/nagiosxi/ are they prompted to login again?

[jyoti22]

I have checked. They don't need to login again

[rkennedy]

Do you see anything populate in the access or error logs?

Code: Select all

tail -n100 /var/log/httpd/error_log
tail -n100 /var/log/httpd/ssl_error_log
tail -n100 /var/log/httpd/access_log
tail -n100 /var/log/httpd/ssl_access_log

[jyoti22]

I do not see any related error in output. Please find attached output

[rkennedy]

I notice a few errors in this -

Code: Select all

[Thu Dec 03 11:08:38 2015] [error] [client 10.105.2.139] PHP Notice:  Undefined emplates/ccm_table.php on line 176, referer: https://auscrpmonprd00.epicorhostin
[Thu Dec 03 11:08:38 2015] [error] [client 10.105.2.139] PHP Notice:  Undefined plates/ccm_table.php on line 196, referer: https://auscrpmonprd00.epicorhosting.
[Thu Dec 03 11:44:28 2015] [error] [client ::1] PHP Notice:  Undefined index: la.php on line 710
[Thu Dec 03 11:44:28 2015] [error] [client ::1] PHP Notice:  Undefined index: la.php on line 711

Have you modified any of the XI files at all manually?