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XI Operation Center Screen gets blank after few minutes
Posted: Tue Dec 01, 2015 10:47 am
by jyoti22
Hi Support Team,
I have created few users in Nagios XI. Those users are not able to view "Operation center" screen after few minutes of XI login. For few minutes say 15 mins it looks ok they can view all alerts but after 15 min or after refresh, they get blank screen. Please check if this can be fixed.
Please find screenshot of IE and Firefox.
Re: XI Operation Center Screen gets blank after few minutes
Posted: Tue Dec 01, 2015 3:19 pm
by hsmith
Do you have this issue with the 'nagiosadmin' user, or just the ones you created?
Re: XI Operation Center Screen gets blank after few minutes
Posted: Wed Dec 02, 2015 1:24 pm
by jyoti22
nagiosadmin user works fine. Issue is with my created user accounts.
Re: XI Operation Center Screen gets blank after few minutes
Posted: Wed Dec 02, 2015 3:40 pm
by lmiltchev
Go to Admin->Manage Users->click on "Edit" next to your user, and show us a screenshot of the "Security Settings" section.
Re: XI Operation Center Screen gets blank after few minutes
Posted: Thu Dec 03, 2015 10:47 am
by jyoti22
Please find attached file.
Re: XI Operation Center Screen gets blank after few minutes
Posted: Thu Dec 03, 2015 10:57 am
by rkennedy
If they navigate back to
http://nagiosserver/nagiosxi/ are they prompted to login again?
Re: XI Operation Center Screen gets blank after few minutes
Posted: Thu Dec 03, 2015 12:00 pm
by jyoti22
I have checked. They don't need to login again
Re: XI Operation Center Screen gets blank after few minutes
Posted: Thu Dec 03, 2015 12:38 pm
by rkennedy
Do you see anything populate in the access or error logs?
Code: Select all
tail -n100 /var/log/httpd/error_log
tail -n100 /var/log/httpd/ssl_error_log
tail -n100 /var/log/httpd/access_log
tail -n100 /var/log/httpd/ssl_access_log
Re: XI Operation Center Screen gets blank after few minutes
Posted: Thu Dec 03, 2015 1:17 pm
by jyoti22
I do not see any related error in output. Please find attached output
Re: XI Operation Center Screen gets blank after few minutes
Posted: Thu Dec 03, 2015 2:46 pm
by rkennedy
I notice a few errors in this -
Code: Select all
[Thu Dec 03 11:08:38 2015] [error] [client 10.105.2.139] PHP Notice: Undefined emplates/ccm_table.php on line 176, referer: https://auscrpmonprd00.epicorhostin
[Thu Dec 03 11:08:38 2015] [error] [client 10.105.2.139] PHP Notice: Undefined plates/ccm_table.php on line 196, referer: https://auscrpmonprd00.epicorhosting.
[Thu Dec 03 11:44:28 2015] [error] [client ::1] PHP Notice: Undefined index: la.php on line 710
[Thu Dec 03 11:44:28 2015] [error] [client ::1] PHP Notice: Undefined index: la.php on line 711
Have you modified any of the XI files at all manually?