NAGIOS false alerts coming.

[HamletUnus]

Hey guys.
We are running Nagios Core 3.4.4.
We have a simple script on it , which is checking the user credentials for verity.
Few weeks ago I started to get false alerts about couple of users.

From: nagios [mailto:[email protected]]
Sent: 01 November 2015 07:12
Subject: PROBLEM: Office365-C002906 is UNKNOWN on host Office365LoginChecker

PROBLEM: Office365-C002906 is UNKNOWN on host Office365LoginChecker

Service: Office365-C002906
Host: Office365LoginChecker
Alias: Office365LoginChecker
Address: 192.168.253.25
Host Group Hierarchy: Opsview > Office365Monitoring
State: UNKNOWN
Date & Time: Sun Nov 1 07:12:16 UTC 2015

Additional Information:

Command (scripts\Office365CredChecker.exe [email protected] fFEgxuaxWAcG0enyTX) didn't terminate within the timeout period (60s)!

After getting this error , we are checking the credentials manually, and it's all right with them.

[hsmith]

A couple things here -

Is your service running just Nagios, or are you using Opsview? If you're using Opsview, we're unable to provide support for their product.

Can you run the check from the command line and see if it works there?

[HamletUnus]

Dear Smith.
Thanks for Your reply.
Yes we use opsview too.
Just few minutes ago I've got one false alert. After 10 minutes, it gives back , saying that it's ok now.
What check do You mean my friend ?

[tmcdonald]

We do not provide support for Opsview installs. You will need to visit their forums for help.