Issue

[raamardhani7]

Hi Team,

While installing the script that is mentioned in the below URL https://github.com/jsmroshamboot/NSNT/ I am facing the issue.

./sn_ticketer.pl
Can't locate SOAP/Lite.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at ./sn_ticketer.pl line 6.
BEGIN failed--compilation aborted at ./sn_ticketer.pl line 6.

Could you please advice. I have tried yum install SOAP::Lite, still having this issue.

Regards,
Ram.

[lmiltchev]

Try:

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yum install perl-SOAP-Lite -y

Let me know if this helped. Thank you!

[raamardhani7]

Try:

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yum install perl-SOAP-Lite -y

Let me know if this helped. Thank you!

Hi lmiltchev,

Have installed soap as suggested.

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./sn_ticketer.pl
Can't locate Config/INI/Reader.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at ./sn_ticketer.pl line 7.
BEGIN failed--compilation aborted at ./sn_ticketer.pl line 7.

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head -10 sn_ticketer.pl
#!/usr/bin/perl

use strict;
use warnings;
use DBI;
use SOAP::Lite;
use Config::INI::Reader;
use Config::IniFiles;
use Cwd 'abs_path';
use File::Basename;

Still I am facing the same issue. Could you please advise.

[tgriep]

To install the required perl modules, login as root to the Nagios server and run the following commands.

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cpan install Config::INI::Reader
cpan install Config::IniFiles
cpan install File::Basename
cpan install XML::Simple
cpan install DBI

Read the prompts on the screen as you may have to install other prerequisites.

[raamardhani7]

To install the required perl modules, login as root to the Nagios server and run the following commands.

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cpan install Config::INI::Reader
cpan install Config::IniFiles
cpan install File::Basename
cpan install XML::Simple
cpan install DBI

Read the prompts on the screen as you may have to install other prerequisites.

The above steps worked fine with us.

But someone can help me, how can the usage be?

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./sn_ticketer.pl --page="incident.do" --host="lusrcdnagiosxi00" --service="DOWN" --state="CRITICAL" --builddb --applypatches --buildmap

sn_ticketer version: v1.2 b190514
By John Murphy <[email protected]>, GNU GPL License

Usage: ./sn_ticketer.pl --page="<Service-now page>" [--host="<hostname>" --passive --<customargs> [--service="<service name>" --state="<nagios state>"]] [--builddb] [--applypatches] [--logrotate] [--buildmap]

--page
        The page in the field map you wish to use for this alarm.
--host
        The host that triggered this alarm, required when ticket track is enabled.
--service
        Required option for ticket track to operate properly when the alarm is service related.
--state
        The host/service state. Setting this is highly recommended when using ticket track otherwise it won't operate properly.
--passive
        If this notification is related to passive data set this flag so that the ticket isn't kept alive.
--<customargs>
        Customargs are defined by using the $$ symbols in the fieldmap file. Please see the readme for more details.
--builddb
        Creates the database table required for ticket track operation.
--applypatches
        Applies database and config file patches to ensure compatability with latest sn_ticketer version.
--logrotate
        Create log rotate entry.
--buildmap
        Generate the field mappings for a given Service-Now page.
--help
        Display this help text.

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[root@lusrcdnagiosxi00 NSNT-master]# pwd
/usr/local/nagios/libexec/NSNT-master
[root@lusrcdnagiosxi00 NSNT-master]#
[root@lusrcdnagiosxi00 NSNT-master]# ll
total 76
-rwxrwxrwx 1 root root  1285 Jan 21 04:46 config.ini
-rwxrwxrwx 1 root root   941 May 23  2014 field_map.ini
-rwxrwxrwx 1 root root 18026 May 23  2014 LICENSE.md
-rwxrwxrwx 1 root root 13560 May 23  2014 README.md
-rwxrwxrwx 1 root root 28877 Jan 21 05:19 sn_ticketer.pl

[tgriep]

What you would have to do is 2 commands in Core Config Manager. One for host notifications and one for service notifications.

Here is a definition for the notify-host-by-snt

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define command { command_name notify-host-by-snt command_line $USER1$/NSNT-master/sn_ticketer.pl --page="incident.do" --host="$HOSTNAME$" --state="$HOSTSTATE$" --category="$_SERVICECATEGORY$" --subcategory="$_SERVICESUBCAT$" --priority="$_PRIORITY$" --group="$CONTACTALIAS$" --shortdesc="$HOSTNAME$ is $SERVICESTATE$" --desc="Host: $HOSTNAME$\nState: $HOSTSTATE$\nTime: $LONGDATETIME$\nDescription: $HOSTOUTPUT$\n\n" }

Here is a definition for the notify-service-by-snt

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define command { command_name notify-service-by-snt command_line $USER1$/NSNT-master/sn_ticketer.pl --page="incident.do" --host="$HOSTNAME$" --service="$SERVICEDESC$" --state="$SERVICESTATE$" --category="$_SERVICECATEGORY$" --subcategory="$_SERVICESUBCAT$" --priority="$_PRIORITY$" --group="$CONTACTALIAS$" --shortdesc="$SERVICEDESC$ on $HOSTNAME$ is $SERVICESTATE$" --desc="Host: $HOSTNAME$\nService: $SERVICEDESC$\nState: $SERVICESTATE$\nTime: $LONGDATETIME$\nDescription: $SERVICEOUTPUT$\n\n" $_SERVICEPASSIVE$ }

Then, you would edit the contact you want to receive the Service-Now notification and add the above to the host / service notification commands.

[raamardhani7]

What you would have to do is 2 commands in Core Config Manager. One for host notifications and one for service notifications.

Here is a definition for the notify-host-by-snt

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define command { command_name notify-host-by-snt command_line $USER1$/NSNT-master/sn_ticketer.pl --page="incident.do" --host="$HOSTNAME$" --state="$HOSTSTATE$" --category="$_SERVICECATEGORY$" --subcategory="$_SERVICESUBCAT$" --priority="$_PRIORITY$" --group="$CONTACTALIAS$" --shortdesc="$HOSTNAME$ is $SERVICESTATE$" --desc="Host: $HOSTNAME$\nState: $HOSTSTATE$\nTime: $LONGDATETIME$\nDescription: $HOSTOUTPUT$\n\n" }

Here is a definition for the notify-service-by-snt

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define command { command_name notify-service-by-snt command_line $USER1$/NSNT-master/sn_ticketer.pl --page="incident.do" --host="$HOSTNAME$" --service="$SERVICEDESC$" --state="$SERVICESTATE$" --category="$_SERVICECATEGORY$" --subcategory="$_SERVICESUBCAT$" --priority="$_PRIORITY$" --group="$CONTACTALIAS$" --shortdesc="$SERVICEDESC$ on $HOSTNAME$ is $SERVICESTATE$" --desc="Host: $HOSTNAME$\nService: $SERVICEDESC$\nState: $SERVICESTATE$\nTime: $LONGDATETIME$\nDescription: $SERVICEOUTPUT$\n\n" $_SERVICEPASSIVE$ }

Then, you would edit the contact you want to receive the Service-Now notification and add the above to the host / service notification commands.

Hi Tom,

I wanted to execute it from XI server CLI, what arguments I need to pass. Please help me here, thanks.

[tgriep]

Try running the command below but put in a valid name for "NameofService". It looks like this is all you need to run the command.

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./sn_ticketer.pl --page="incident.do" --host="lusrcdnagiosxi00" --service="NameofService" --state="CRITICAL"

[raamardhani7]

Hi Team,

When I am running the below command, I am not finding the favorable results.. this is run under user nagios. but when i am running it with the root user, it is working fine.

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./sn_ticketer.pl
DBI object version 1.609 does not match bootstrap parameter 1.634 at /usr/lib64/perl5/DynaLoader.pm line 223.
BEGIN failed--compilation aborted at /usr/local/lib64/perl5/DBI.pm line 286.
Compilation failed in require at ./sn_ticketer.pl line 10.
BEGIN failed--compilation aborted at ./sn_ticketer.pl line 10.

Could you please help me here. thanks.

[tgriep]

Can you login as root, run the following commands and post the output?

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ls -l /usr/share/perl5/
ls -l /usr/share/perl5/File/