Reports in Email are empty

[ssnewpenn]

We recently installed the new 5.3 NagiosXI from the OVA on the website. This VM was created with 32 Gig of RAM, 25 GB HD, and 2 Processors with 2 Cores each. At this time we can view reports on the HTML site or via download, but if we send the reports via email, either scheduled or ad hoc, we get empty or corrupt attachments. Any help would be greatly appreciated. We have updated the server with the alert fix since it was unable to send email alerts when first installed.

[lmiltchev]

Were you able to schedule reports prior to the upgrade? Are you emailing a "regular" report, i.e. availability, state history, etc. or you are scheduling a page, and emailing it? Are you using/forcing ssl?

Go to Admin->System Settings, and show a screenshot of this page.

Also, run the following commands, and show the output in code wraps:

Code: Select all

ip addr | grep global | grep -m 1 'inet' | awk '/inet[^6]/{print substr($2,0)}' | sed 's|/.*||'
hostname -f
cat /etc/hosts
grep use_https /usr/local/nagiosxi/html/config.inc.php
tail -100 /var/log/httpd/error_log

[ssnewpenn]

Sorry for my delayed response, I had also opened an email support ticket. What we found out was that the External URL was missing the /nagiosxi/ at the end of the address. Once we added that to the External URL, everything start working properly. I just wanted to put the solution up here in case anyone else ever experiences the issue.

[tmcdonald]

Thanks for posting back! I'll be closing this thread now, but feel free to open another if you need anything in the future!