Remove Acknowledgement Notification Emails

[brdr]

Hi,

We are using 5.2.2 XI.

We would like Nagios not to send out an acknowledgement email when the Respond URL link is selected, and Acknowledge Problem is selected.

In Notification Settings Management we do NOT have 'HOST' or 'SERVICE" Acknowledgment checked off for any of the templates we use.

Where is setting to turn off acknowledge email notifications?

Gracias

[bwallace]

Check the User's settings. Login into XI as that user (or masquerade as) click the username upper right corner of window and go to Notification Preferences / Email (tab)....deselect 'Service Acknowledgement' boxes. Do the same for SMS if applicable.

service ack.jpg

[brdr]

Is there anyway I can update users preferences via backend?

I ask because we have nearly 300 users. A fair amount do not want the acknowledgement email. It would be much easier to delete from backend rather than masquerading for each user and updating that way. In addition, we want to try not to deploy notifications templates.

thx

[avandemore]

Make a backup prior to trying this.

You can edit /usr/local/nagios/etc/contacts.cfg and add ,nto any contact definition you wish to suppress(host_notification_options | service_notification_options). Then copy the file to /usr/local/nagios/etc/import/ and chose Apply Configurationfrom CCM.

[brdr]

Thx folks. I will try that!

Plz close

[avandemore]

@brdr after further investigate, this route may not be the best for you. ,n will disable all notifications. Unfortunately, there is no API access for changing this setting per user.