Upload Nagios XI Component Not Working

[kristen.davis]

I am trying to modify the Nagios IM Integration Component in Nagios XI in order to have it integrate with BMC Remedy instead of Nagios IM. I've adjusted the php files and rezipped them but when I try to upload them into XI I get an error that says "Component installation failed. uploaded zip file is not a component." How do I go about install or updating a component?

[tmcdonald]

That's a bit out of scope for what we can support, but generally speaking you want to make sure that you are following this document:

https://assets.nagios.com/downloads/nag ... ios-XI.pdf

Ensure that all the names are matching up where needed, that's usually the issue when an upload fails. Otherwise, check against a working component to make sure the zipping is done in the same way.

[kristen.davis]

One of the things I've found in debugging the problem is that I download an existing component unzip it, rezip it (as is, no changes), and then try to upload it again I get the same error "Component installation failed. Uploaded zip file is not a component." But if I download the component and upload it back straight away without unzipping and rezipping it uploads fine. Do I need to use a specific zip tool to create the right kind of zipped file?

[lmiltchev]

Most often we use 7zip but I don't believe the "tool" matters. Are you compressing the files only or the directory?

Example: let's say, after unzipping, you see a directory "mycomponent" with 3 files in it: "file1", "file2", and "file3". If you zipped up the 3 files, created a "mycomponent.zip" file, and tried to install the component, it would definitely fail. You will need to zip up the "mycomponent" directory with the 3 files in it, not the files only. Hope this helps.