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Customer Support

Posted: Thu Dec 15, 2016 7:23 am
by ruffsense
How can i get access to customer support forum?

Re: Customer Support

Posted: Thu Dec 15, 2016 10:06 am
by dwhitfield
The email associated with your forum account is not in our customer database. Can you PM me the email associated with your customer account (or the end of your license key). Alternatively, who did you work with from Sales?

And, if you are just asking how to start the sales process, email [email protected].

Please let us know if you have any questions or if you don't get a response from Sales

Re: Customer Support

Posted: Thu Dec 15, 2016 11:14 am
by ruffsense
Did You receive my pm.

Re: Customer Support

Posted: Thu Dec 15, 2016 11:21 am
by dwhitfield
Awesome, thanks! I checked it out. Please email [email protected] with your forum username and email address and they will add you.

You ok if I go ahead and lock this up?

Re: Customer Support

Posted: Thu Dec 15, 2016 11:24 am
by ruffsense
Which email i need to send them?

Re: Customer Support

Posted: Thu Dec 15, 2016 11:37 am
by dwhitfield
Email them with both and tell them how you want things set up (like if you want to change your forum email or if you want to remove the current email we have in our customer database).

Re: Customer Support

Posted: Thu Dec 15, 2016 3:01 pm
by ruffsense
How fast is the sales team?

Re: Customer Support

Posted: Thu Dec 15, 2016 3:04 pm
by dwhitfield
Did you send from hotmail or your other account? I can have the check their inbox. I assume that's why you are asking, correct?

Re: Customer Support

Posted: Thu Dec 15, 2016 3:05 pm
by ruffsense
I send it from my other mailbox.

Re: Customer Support

Posted: Thu Dec 15, 2016 3:13 pm
by dwhitfield
You should be good to go. If that does not appear to be the case, log out of the forums, close your browser, and then try again.

If it's still not working, let us know!