double-email for every report (one w/o attachments)

[dlukinski]

Hello XI support

We are getting 2 emails for every report scheduled:
- 1 x "This scheduled report was automatically generated by Nagios XI and sent to you as requested by.." / contains link to the report in Nagios interface
- 1 x same report, same link, but also contains attachment.

Most of our reports would be this way. There is only one shown under "My scheduled reports" for every x 2 we get.

Screenshots example attached: 2 x emails (1 with and 1 w/o PDF) VS 1 report scheduled

How to fix this?

/ OK to close thread (created ticket)

[rkennedy]

Can you show us a full copy of the headers for each email, as well as a screenshot of all of your scheduled reports? This appears to be a bug so I'd like to try and replicate it in house.

[dlukinski]

Can you show us a full copy of the headers for each email, as well as a screenshot of all of your scheduled reports? This appears to be a bug so I'd like to try and replicate it in house.

There are 88 reports, most got copies.


Header example 1-1
Received: from AM3PR04MB372.eurprd04.prod.outlook.com (10.242.111.151) by
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(2a01:111:e400:5366::44) by AM3PR04MB372.eurprd04.prod.outlook.com
(2a01:111:e400:8821::23) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.1.860.13; Wed, 1 Feb
2017 03:40:01 +0000
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AM3PR04CA0118.outlook.office365.com (2a01:111:e400:5366::44) with Microsoft
SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.1.874.12 via
Frontend Transport; Wed, 1 Feb 2017 03:40:00 +0000
Authentication-Results: spf=pass (sender IP is 62.61.97.90)
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header.d=none;
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designates 62.61.97.90 as permitted sender) receiver=protection.outlook.com;
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Wed, 1 Feb 2017 05:39:59 +0200 (EET)
Date: Wed, 1 Feb 2017 03:39:59 +0000
To: <[email protected]>, <[email protected]>,
<[email protected]>
From: <[email protected]>
Reply-To: <[email protected]>
Subject: Nagios Report: ALFRESCO DEV Service Availability Report
Message-ID: <[email protected]>
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Date: Wed, 1 Feb 2017 03:39:55 +0000
To: <[email protected]>, <[email protected]>,
<[email protected]>
From: <[email protected]>
Reply-To: <[email protected]>
Subject: Nagios Report: ALFRESCO DEV Service Availability Report
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X-MS-Exchange-CrossTenant-OriginalArrivalTime: 01 Feb 2017 03:39:55.7036
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X-MS-Exchange-Transport-EndToEndLatency: 00:00:06.5952580
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X-Microsoft-Exchange-Diagnostics:
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X-MS-Exchange-CrossTenant-OriginalArrivalTime: 01 Feb 2017 03:37:01.1240
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X-MS-Exchange-Organization-AuthAs: Anonymous
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X-Microsoft-Antispam-Mailbox-Delivery:
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X-Microsoft-Exchange-Diagnostics:
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X-MS-Exchange-Organization-SCL: -1
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[dwhitfield]

Spoke with Ludmil about this, and he suggested you put in a ticket. If you are ok doing that, please update this thread when you have done so and we can lock this thread.

That said, you are running an old, vulnerable version of PHPMailer. XI 5.4.2 will be out next week and I would suggest upgrading (offline install will likely follow in 2-3 weeks) and it will include a new, more secure version of PHPMailer

[dlukinski]

Spoke with Ludmil about this, and he suggested you put in a ticket. If you are ok doing that, please update this thread when you have done so and we can lock this thread.

That said, you are running an old, vulnerable version of PHPMailer. XI 5.4.2 will be out next week and I would suggest upgrading (offline install will likely follow in 2-3 weeks) and it will include a new, more secure version of PHPMailer

Hi

We cannot go above 5.3.4 (ask Clint) / segmentation fault
Could PHPmailer be updated on its own?

Thank you

[dwhitfield]

segmentation fault

Fixed in 5.4.2!

It will take some time to test PHPMailer being updated on it's own, but I know people have had luck downgrading PHPMailer on it's own. It was just a matter of replacing the contents of /usr/local/nagiosxi/html/includes/phpmailer.

I see your ticket, so I am going to go ahead and lock this thread