Recovery Notification not sent to all contacts in the group

[vtadisina]

I have a service to which the recovery email notifications is sent to only one contact in the group and all other group members did not receive any notifications. I have recovery notifications enabled for all contacts. I see the notification being sent in /var/log/messages for service recovery. But i cannot see the email being sent to all contacts in /var/log/maillog.

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Mar  6 11:10:31 xxxxxxxx nagios: SERVICE ALERT: xxxxxxxx;xxxxxxxx;OK;HARD;5;xxxxxxxx-Client: Running
Mar  6 11:10:31 xxxxxxxx nagios: SERVICE NOTIFICATION: admin;xxxxxxxx;xxxxxxxx;OK;xi_service_notification_handler;xxxxxxxx-Client: Running
Mar  6 11:10:31 xxxxxxxx nagios: SERVICE NOTIFICATION: contact_1;xxxxxxxx;xxxxxxxx-Client;OK;xi_service_notification_handler;xxxxxxxx-Client: Running
Mar  6 11:10:31 xxxxxxxx nagios: SERVICE NOTIFICATION: contact_2;xxxxxxxx;xxxxxxxx-Client;OK;xi_service_notification_handler;xxxxxxxx-Client: Running
Mar  6 11:10:31 xxxxxxxx nagios: GLOBAL SERVICE EVENT HANDLER: xxxxxxxx;xxxxxxxx-Client;OK;HARD;5;xi_service_event_handler

[mcapra]

Can you PM me a system profile? From the Nagios XI GUI, you can gather a profile via Admin -> System Profile -> Download Profile.

I will also need to know which services specifically we are referencing in the above logged events as well as the output of:

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echo "SELECT xi_users.username, xi_usermeta.* FROM xi_users RIGHT JOIN xi_usermeta ON xi_users.user_id=xi_usermeta.user_id  WHERE xi_usermeta.keyname LIKE '%notif%';" | mysql -uroot -pnagiosxi nagiosxi

You may need to alter the mysql command if the default credentials were changed.

[vtadisina]

I have attached the profile zip file.

The service Host: 75A-216.3-HUB-RACK03-cat00
The service: hcat - Pop3Client

I added a text file with the output of the following command

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echo "SELECT xi_users.username, xi_usermeta.* FROM xi_users RIGHT JOIN xi_usermeta ON xi_users.user_id=xi_usermeta.user_id  WHERE xi_usermeta.keyname LIKE '%notif%';" | mysql -uroot -pnagiosxi nagiosxi

The users who are not getting the recovery notifications are sbell and nagiosadmin

Mod Edit: Removed profile and shared with techs.

[mcapra]

It looks like the profile script failed to grab today's Nagios log for some reason. Can you also share the following files (not all may exist, share the ones that do):

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/usr/local/nagios/var/nagios.log
/usr/local/nagios/var/archives/nagios-03-06-2017-00.log
/usr/local/nagios/var/archives/nagios-03-05-2017-00.log

[vtadisina]

Attached the file you asked for

Mod Edit: Removed log and shared with techs.

[mcapra]

Looking over the host and service definitions in play:

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define service {
	host_name			75A-216.3-HUB-RACK03-cat00
	service_description		hcat - Pop3Client
	notification_options		c,r,
	notifications_enabled		1
	contacts			skumar
	contact_groups			Roadside
	_xiwizard			windowsserver
	register			1
	}	


define host {
	host_name			75A-216.3-HUB-RACK03-cat00
	contacts			hardcat,skumar
	contact_groups			Roadside
	first_notification_delay	0
	notification_options		d,u,
	notifications_enabled		1
	}	

Based on those alone, since nagiosadmin doesn't exist in the contacts directive or the Roadside contactgroup (that I can find) I would not expect the nagiosadmin user to receive notifications regarding recovery of hcat - Pop3Client.

Since sbell is in the Roadside contact group, we would expect them to receive CRITICAL and RECOVERY notifications per the c,r, options for the hcat - Pop3Client service. However, the sbell user appears to have service recovery notifications disabled:

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sbell	1873	59	notify_service_recovery	0	0

I would suggest having that user enable their service recovery notifications via the GUI like so:

2017_03_06_15_26_23_Account_Information_Nagios_XI.png

An admin account can also do this on their behalf using the "Notification Management" component on the "Admin" page.

[vtadisina]

Attaching additional files(forgot to attach these)

Mod Edit: Removed logs and shared with techs.

[vtadisina]

Thanks!!
Its working now the user is able to get Recovery notifications.

[mcapra]

Awesome! Is it ok if we close this thread and mark the issue as resolved?