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Recovery Notification not sent to all contacts in the group
Posted: Mon Mar 06, 2017 11:27 am
by vtadisina
I have a service to which the recovery email notifications is sent to only one contact in the group and all other group members did not receive any notifications. I have recovery notifications enabled for all contacts. I see the notification being sent in /var/log/messages for service recovery. But i cannot see the email being sent to all contacts in /var/log/maillog.
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Mar 6 11:10:31 xxxxxxxx nagios: SERVICE ALERT: xxxxxxxx;xxxxxxxx;OK;HARD;5;xxxxxxxx-Client: Running
Mar 6 11:10:31 xxxxxxxx nagios: SERVICE NOTIFICATION: admin;xxxxxxxx;xxxxxxxx;OK;xi_service_notification_handler;xxxxxxxx-Client: Running
Mar 6 11:10:31 xxxxxxxx nagios: SERVICE NOTIFICATION: contact_1;xxxxxxxx;xxxxxxxx-Client;OK;xi_service_notification_handler;xxxxxxxx-Client: Running
Mar 6 11:10:31 xxxxxxxx nagios: SERVICE NOTIFICATION: contact_2;xxxxxxxx;xxxxxxxx-Client;OK;xi_service_notification_handler;xxxxxxxx-Client: Running
Mar 6 11:10:31 xxxxxxxx nagios: GLOBAL SERVICE EVENT HANDLER: xxxxxxxx;xxxxxxxx-Client;OK;HARD;5;xi_service_event_handler
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 2:15 pm
by mcapra
Can you PM me a system profile? From the Nagios XI GUI, you can gather a profile via Admin -> System Profile -> Download Profile.
I will also need to know which services specifically we are referencing in the above logged events as well as the output of:
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echo "SELECT xi_users.username, xi_usermeta.* FROM xi_users RIGHT JOIN xi_usermeta ON xi_users.user_id=xi_usermeta.user_id WHERE xi_usermeta.keyname LIKE '%notif%';" | mysql -uroot -pnagiosxi nagiosxi
You may need to alter the mysql command if the default credentials were changed.
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 3:14 pm
by vtadisina
I have attached the profile zip file.
The service Host: 75A-216.3-HUB-RACK03-cat00
The service: hcat - Pop3Client
I added a text file with the output of the following command
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echo "SELECT xi_users.username, xi_usermeta.* FROM xi_users RIGHT JOIN xi_usermeta ON xi_users.user_id=xi_usermeta.user_id WHERE xi_usermeta.keyname LIKE '%notif%';" | mysql -uroot -pnagiosxi nagiosxi
The users who are not getting the recovery notifications are sbell and nagiosadmin
Mod Edit: Removed profile and shared with techs.
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 4:00 pm
by mcapra
It looks like the profile script failed to grab today's Nagios log for some reason. Can you also share the following files (not all may exist, share the ones that do):
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/usr/local/nagios/var/nagios.log
/usr/local/nagios/var/archives/nagios-03-06-2017-00.log
/usr/local/nagios/var/archives/nagios-03-05-2017-00.log
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 4:07 pm
by vtadisina
Attached the file you asked for
Mod Edit: Removed log and shared with techs.
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 4:27 pm
by mcapra
Looking over the host and service definitions in play:
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define service {
host_name 75A-216.3-HUB-RACK03-cat00
service_description hcat - Pop3Client
notification_options c,r,
notifications_enabled 1
contacts skumar
contact_groups Roadside
_xiwizard windowsserver
register 1
}
define host {
host_name 75A-216.3-HUB-RACK03-cat00
contacts hardcat,skumar
contact_groups Roadside
first_notification_delay 0
notification_options d,u,
notifications_enabled 1
}
Based on those alone, since nagiosadmin doesn't exist in the contacts directive or the
Roadside contactgroup (that I can find) I would not expect the nagiosadmin user to receive notifications regarding recovery of
hcat - Pop3Client.
Since sbell is in the
Roadside contact group, we would expect them to receive CRITICAL and RECOVERY notifications per the
c,r, options for the
hcat - Pop3Client service. However, the sbell user appears to have service recovery notifications disabled:
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sbell 1873 59 notify_service_recovery 0 0
I would suggest having that user enable their service recovery notifications via the GUI like so:
2017_03_06_15_26_23_Account_Information_Nagios_XI.png
An admin account can also do this on their behalf using the "Notification Management" component on the "Admin" page.
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 4:28 pm
by vtadisina
Attaching additional files(forgot to attach these)
Mod Edit: Removed logs and shared with techs.
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 4:47 pm
by vtadisina
Thanks!!
Its working now the user is able to get Recovery notifications.
Re: Recovery Notification not sent to all contacts in the gr
Posted: Mon Mar 06, 2017 5:58 pm
by mcapra
Awesome! Is it ok if we close this thread and mark the issue as resolved?