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Problem access some forum links
Posted: Tue Mar 14, 2017 12:43 pm
by jbursa
Why can I view some forum pages but get not authorised for others?
Re: Problem access some forum links
Posted: Tue Mar 14, 2017 3:38 pm
by dwhitfield
Are you a customer? If so, please email
[email protected] with your forum username and your customer email address and they will set things up for you.
If you are not a customer, then it's probably because you are trying to access the customer forums. Could you be more specific about what you are not able to access?
Re: Problem access some forum links
Posted: Fri Mar 24, 2017 11:02 am
by jbursa
I am able to view some of the entries in the "
https://support.nagios.com/forum" while others state that I am not authorised.
If I am not allowed to view certain entries in the forum, I wish nagios would not even display them in the search results.
I find it frustrating to see entries which might help me, only to be told I can not read them.
I am still in the trial period for nagios xi. I was told I could either get 1 hour of support or use support forum as a resource to get things up and running.
Re: Problem access some forum links
Posted: Fri Mar 24, 2017 1:52 pm
by tmcdonald
jbursa wrote:If I am not allowed to view certain entries in the forum, I wish nagios would not even display them in the search results.
It's been discussed, but as a business decision we have decided to keep the results so people are aware that there is even a Customer section of the forum.
jbursa wrote:I am still in the trial period for nagios xi. I was told I could either get 1 hour of support or use support forum as a resource to get things up and running.
You can actually do both. The one hour is called a
quickstart and you can use the General section of the forums to ask questions during the trial phase.