Acknowledge issue

[Phil.Pearce]

Hi,

Ive just gone into an "latest alert" in nagios, Ive acknowledged the problem yet it doesnt acknowledge.

Any ideas on what this could be?

[tacolover101]

check your SQL logs - is your DB crashed by any chance?

[Phil.Pearce]

dont think so, everything else seems to look ok

[scottwilkerson]

Can you run the following and post the output

Code: Select all

tail /var/log/mysqld.log

[Phil.Pearce]

Code: Select all

170825  9:33:58 [Note] /usr/libexec/mysqld: Shutdown complete

170825 09:33:58 mysqld_safe mysqld from pid file /var/run/mysqld/mysqld.pid ended
170825 09:34:10 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql
170825  9:34:10  InnoDB: Initializing buffer pool, size = 8.0M
170825  9:34:10  InnoDB: Completed initialization of buffer pool
170825  9:34:10  InnoDB: Started; log sequence number 0 44233
170825  9:34:10 [Note] Event Scheduler: Loaded 0 events
170825  9:34:10 [Note] /usr/libexec/mysqld: ready for connections.
Version: '5.1.73'  socket: '/var/lib/mysql/mysql.sock'  port: 3306  Source distribution

I have also performed a DB repair just incase

[scottwilkerson]

So when you click Acknowledge on an issue it doesn't change on the service detail page?

If this is the case can we verify multiple nagios parent processes aren't running

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ps-ef|grep bin/nagios

[Phil.Pearce]

Code: Select all

 ps-ef |grep bin/nagios
-bash: ps-ef: command not found

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ps -ef | grep bin/nagios
root      23574   8654  0 08:54 pts/0    00:00:00 grep bin/nagios
nagios    85206      1  0 Aug23 ?        00:25:31 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios    85208  85206  0 Aug23 ?        00:01:50 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios    85209  85206  0 Aug23 ?        00:01:49 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios    85210  85206  0 Aug23 ?        00:01:49 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios    85211  85206  0 Aug23 ?        00:01:51 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios    85212  85206  0 Aug23 ?        00:01:51 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios    85213  85206  0 Aug23 ?        00:01:49 /usr/local/nagios/bin/nagios --worker /usr/local/nagios/var/rw/nagios.qh
nagios    85269  85206  0 Aug23 ?        00:00:18 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg

[scottwilkerson]

That looks good. Sorry about missing the space

So when you click Acknowledge on an issue it doesn't change on the service detail page?

[Phil.Pearce]

Nothing

I click acknowledge. Nothing happens.
If i click onto latest alerts instead of it saying "xx service is being handled", it still looks like an alert

[scottwilkerson]

Ok, if you click the link and nothing happens, I think you may have a javascript issue or something, you should see a box like this:

ack.PNG

If you do not see this would it be possible to try a different browser?

We may need to perform a remote session, to do so you should open a ticket by sending an email to [email protected] referencing this thread

Thanks!