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Alerts are getting generated on wrong time stamp.
Posted: Mon Nov 27, 2017 9:38 am
by raamardhani7
Hi,
If a server is down and alert is triggered from Nagios , there is a delay in alerts received by another ticketing tool with wrong time stamp.
Please refer the screenshot attached.
Re: Alerts are getting generated on wrong time stamp.
Posted: Mon Nov 27, 2017 1:02 pm
by npolovenko
Hello,
@raamardhani7. Let's check whether your system time is out of sync with the php time. Please run the following commands in the command line and post the output:
and
Re: Alerts are getting generated on wrong time stamp.
Posted: Tue Nov 28, 2017 12:12 am
by raamardhani7
Hi,
I have attached the output.
Re: Alerts are getting generated on wrong time stamp.
Posted: Tue Nov 28, 2017 10:31 am
by npolovenko
@raamardhani7, Is your XI using PHP Sendmail? You can check in Admin/System Config/Manage Email Settings(left column). Can you send a test email from the same screen? Would the timestamp be incorrect? You can also try to change the PHP time zone from America/Chicago to US/Central in etc/php.ini.