Nagios Support Forum

Dear Nagios Team,
We are running on Nagios XI 2014R2.3, License is valid till 13th Sep 2018. Currently we are facing issues with Nagios Configurations, unable to modify or make any new configuration for our system. Will you please help us to troubleshoot issue.

Another problem is we unable to create two FTP Server or SFPT Server monitoring service for same host which will monitor traffic on different host. e.g. We want to configure two FTP Server configuration on Host XYZ which will monitor traffic on port 10021 or 90021. When we are trying to do so, it's overriding existing configurations.

Do we still have support for this Product version? Does Newer Version will mitigate this issues?

Hello, @pawara3. I was not able to look up your license key using the forum username. Can you PM me the last 4 digits of the license key and the email that was originally used to register it? You do have a forum support no matter what, but I'm going to find out whether you still have an active maintenance contract with us.
As far as your problem goes, please run the following command and show us the output:

License key info removed. Please do not post license information on the forum - directly message a staff member if we ask for this.

Thank for quick response, current license should be register with CATERPILLAR, I am one of Admin User of Nagio, my CATERPILLAR ID : [email protected]

here are last four digit of Licence Key - XXXX (redacted)
When I looked License information page under Admin below details present

License Information

License Type: Host-Based
Number of Licensed Hosts: Unlimited
Current Hosts: 69
Maintenance Status: Current (Expires in 196 days on 2018-09-13) - Renew Now

License Activation
Activation Status: Activated

License Options
Enterprise Features: Enabled [Remove Key]

Will you able to look up that for me and provide desired support.

Another thing, will you able to list of New Feature and functionality available for New version 5.4.12 & What is a procedure for update


Available Updates
A new Nagios XI update is available.
5.4.12 was released on January 16th, 2018.
Visit http://www.nagios.com to obtain the latest update.
Latest Available Version: 5.4.12
Installed Version: 2014R2.3
Last Update Check: 2018-02-27 08:45:55

@pawara3, Thank you for this information. Please fill out this online form: https://support.nagios.com/add-contact/ and we will give you an acess to the customer section of the forum as well as the ability to create internal support tickets: https://support.nagios.com/tickets/

Another thing, will you able to list of New Feature and functionality available for New version 5.4.12 & What is a procedure for update

A lot has changed since the version 2014R2.3, take a look this changelog here:
https://assets.nagios.com/downloads/nag ... NGES-5.TXT Also, take a look at this online demo: http://nagiosxi.demos.nagios.com/nagios ... 1519932058

I think your version is too old to upgrade automatically. The easiest way to upgrade in your case is to spin up a clean OS and install the latest version of XI: https://assets.nagios.com/downloads/nag ... -Linux.pdf And then import the old host and service check definitions using the Config Import Tool in Core Configurations Manager.

With that said, we could still continue troubleshooting your current configuration problem. Did you run the command from my previous post?

Thank your for quick response, presently I don't have access Nagios Host backend where I can login and run mentioned command. Working with Admin to get desired access.
Another thing, I tried to register my account over https://support.nagios.com/add-contact/ but unable to register. May I know what will be account Number should I use while registering it. Even its not accepting License last 6 -digits. Is there any way work around or you can do something from backend to address it.

Error Message - "Not a valid account name and product license key. Product license key must be part of the account."

You would need one the account admins to get you the account number.

Additionally you should also bring it to the admins attention that your version of XI is so far behind the current version, they should be able to work to get that current, if for no other reason than all of the security updates that have happened.

Team, issue is resolved it seems one of configuration were having error and it was not applied over host that reason we were unable to post any configuration to system. After restoring old snap shot we were able to make configuration changes.

thank you for your help and support.

Glad to hear you were able to resolve the issue