Hourly Notification for services

[jyoti22]

Hi Team,
I am getting service notification alerts every 1 hour. I have made the changes in configuration and removed notification interval. Still alerts are getting generated.
Kindly help. Thanks

[scottwilkerson]

If you removed the notification interval, it would use one from a template, or the default.

If you want to stop re-notifications, you want to set the notification interval to 0 (zero)

[npolovenko]

@jyoti22 , In addition to what @scottwilkerson mentioned you could run a truncate email events command to make sure there're no stuck entries in the Database.

Code: Select all

echo "truncate table xi_events; truncate table xi_meta; truncate table xi_eventqueue;" | mysql -uroot -pnagiosxi nagiosxi

[jyoti22]

Thanks for the suggestion. I added line "notification_interval" as 0 in configuration file and ran truncate email event command. However I still get hourly notification. What could be the issue now?
FYI, I am using "xi_host_notification_handler" and "xi_service_notification_handler" commands for email notifications.

[npolovenko]

@ jyoti22, It's hard to tell without looking at the log files.
Could you send in your Nagios XI System Profile so I can review it?
To send us your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file, upload it to a cloud storage of your choice, and share a link with me in a personal message.

Also, please let me know the name of the service that triggers notifications every hour so that I know what to look for.

After you send me the file, please post something in this thread to bring it back up in the support queue.