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Upgrade failed
Posted: Mon Feb 06, 2012 5:41 pm
by ordwaycenter
Hi, I just upgraded to the new version of XI and I have rebooted several times. But whenever I login to the web console, all of the data information fields have a spinning progress indicator. They never stop spinning and show me any data.
Also, I bought a license, but don't have access to the customer support forum for some reason.
Thanks,
Dumont
Re: Upgrade failed
Posted: Mon Feb 06, 2012 5:55 pm
by scottwilkerson
ordwaycenter wrote:Hi, I just upgraded to the new version of XI and I have rebooted several times. But whenever I login to the web console, all of the data information fields have a spinning progress indicator. They never stop spinning and show me any data.
This is possibly a javascript cache problem, can I have you try to clear your browser cache and try accessing the page again. Thif this doesn't resolve the problem can I have you check the apache error log.
ordwaycenter wrote:Also, I bought a license, but don't have access to the customer support forum for some reason.
Please contact
[email protected] and they can get your access to the customer forum setup.
Re: Upgrade failed
Posted: Mon Feb 06, 2012 6:52 pm
by mguthrie
Thanks for the heads up. When we compressed the javascript scripts it created an issue with IE and Chrome loading the dashlets correctly. The fixed tarball is being uploaded as we speak, and should be ready to download about 30 minutes after this post. Go ahead and download the tarball once more and run the upgrade, it should resolve the issue.
Re: Upgrade failed
Posted: Tue Feb 07, 2012 10:19 am
by ordwaycenter
That fixed it. Thanks
Re: Upgrade failed
Posted: Tue Feb 07, 2012 11:45 am
by scottwilkerson
Great!