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Customer support
Posted: Wed Jul 18, 2018 2:14 am
by xdatanet
I purchased a NagiosXI. How can I do to obtain access to Customer Forums?
Regards,
Graziano.
Re: Customer support
Posted: Wed Jul 18, 2018 7:19 am
by scottwilkerson
You can add a support forum user to your license here
https://support.nagios.com/add-contact/
Re: Customer support
Posted: Thu Jul 19, 2018 2:21 am
by xdatanet
Yesterday, I could read customers forums without the possibility to post.
Now I cannot read it anymore.
I'm a registered customer without a support contract.
But the description of customer forum tells "This is a customer-only support forum for Nagios products. Access to this support board is limited to
customers who purchase Nagios XI, Nagios Fusion or a Nagios Core support contract."
When I go to the page and insert my account and licence I get the message:
"The account's support expired 2015-01-15. Please contact
[email protected] for more information on support options."
Thus I think that the message over is wrong... Customer who purchase Nagios
and also a support contract. Not or...
Why yesterday was I able to read customers forums and not today??
Regards,
Graziano.
Re: Customer support
Posted: Thu Jul 19, 2018 8:23 am
by scottwilkerson
The description actually should be changed, you do need to have an active support contract to read the Customer forum and open tickets.
I cannot explain why you could read the customer forum yesterday as support on your license ended 2015-01-15
Re: Customer support
Posted: Fri Jul 20, 2018 1:55 am
by xdatanet
I cannot explain why you could read the customer forum yesterday as support on your license ended 2015-01-15
Me too. Maybe someone made some change in the last days...
I think as a customer I should at least have the rights to read the customer forum. (not to post but at least to read it)
Because of this yesterday I was able to solve a problem in 5.5.1 and post the workaround on General forum...
Regards,
Graziano.
Re: Customer support
Posted: Fri Jul 20, 2018 8:10 am
by scottwilkerson
xdatanet wrote:I cannot explain why you could read the customer forum yesterday as support on your license ended 2015-01-15
Me too. Maybe someone made some change in the last days...
I think as a customer I should at least have the rights to read the customer forum. (not to post but at least to read it)
Because of this yesterday I was able to solve a problem in 5.5.1 and post the workaround on General forum...
Regards,
Graziano.
Glad it is resolved. Customer forum is restricted to customers with support contracts.