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Nagios XI 5.4.8 manual upgrade error
Posted: Mon Jul 23, 2018 2:46 am
by rjjimenez
good morning
We are trying to update to version 5.5.1 from version 5.4.8 and when manually running the upgrade of nagios the following error appears:
Code: Select all
make[1]: Leaving directory `/tmp/nagiosxi/subcomponents/nagioscore/nagios-4.4.1'
/etc/init.d/nagios: line 87: 499 Segmentation fault $NagiosBin -vp $NagiosCfgFile > "$TMPFILE"
I attach the log file of the upgrade.
Best Regards
Re: Nagios XI 5.4.8 manual upgrade error
Posted: Mon Jul 23, 2018 8:21 am
by scottwilkerson
Can you verify that the nagios user can write to /tmp/
Also, can you run the following to make sure that you have a valid configuration before upgrade
Code: Select all
/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg
Re: Nagios XI 5.4.8 manual upgrade error
Posted: Wed Aug 01, 2018 3:10 am
by rjjimenez
Hi Good morning.
I'm running the upgrade script with the root user and write correctly in the /tmp
I attach the result image of the command:
Code: Select all
/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg
2018-08-01 10_02_43-NagiosXI.jpg
Re: Nagios XI 5.4.8 manual upgrade error
Posted: Wed Aug 01, 2018 8:46 am
by scottwilkerson
If you run the following do you get an error?
Re: Nagios XI 5.4.8 manual upgrade error
Posted: Mon Sep 03, 2018 3:18 am
by rjjimenez
Hi.
The result of the command is correct, it does not show any error
nagios-start.jpg
Re: Nagios XI 5.4.8 manual upgrade error
Posted: Tue Sep 04, 2018 10:19 am
by scottwilkerson
Can we run the upgrade again and see if we get the same error?
Re: Nagios XI 5.4.8 manual upgrade error
Posted: Mon Oct 01, 2018 3:50 am
by rjjimenez
Hello.
We have re-runed the manual update but again give the same error. We attached the log of the upgrade:
nagiosxi-upgrade-20181001.log
After the update we check the status of the nagios and get the following:
2018-10-01 10_45_09-Window.jpg
Re: Nagios XI 5.4.8 manual upgrade error
Posted: Mon Oct 01, 2018 9:02 am
by scottwilkerson
Can you open a ticket at
https://support.nagios.com/tickets/
We may need to walk through this with you via remote to get everything working correctly
Thanks