Upgrade to v5.4.9 fails

[mkeey]

Tried to run the upgrade thru the GUI but it just clocks for hours - see attached screen print. There are no logs or any information that I can find and there isn't a daemon running on the Linux server indicating and upgrade is running.

Is there a command line upgrade we can perform?

I did go to www.nagios.com to see but all the information I found was on how to purchase... nothing for existing customers for an upgrade.

[lmiltchev]

Are you upgrading TO or FROM ver. 5.4.9? Can you confirm?

If you are upgrading to ver. 5.4.9, what is the version of Nagios XI that you are upgrading from?

If you are upgrading to ver. 5.4.9, post the /tmp/nagiosxi/upgrade.log file on the forum.

Is your Nagios Xi server connected to the Internet? Are you using a proxy?

Have you tried upgrading manually (from the command line)?

https://support.nagios.com/kb/article/n ... i-134.html

[mkeey]

Questions and Answers are listed below....

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Are you upgrading TO or FROM ver. 5.4.9? Can you confirm?

My apologies, I meant to say upgrade to v5.5.2.

Available Updates
A new Nagios XI update is available.
5.5.2 was released on July 26th, 2018.
Visit http://www.nagios.com to obtain the latest update.
Latest Available Version: 5.5.2
Installed Version: 5.4.9
Last Update Check: 08/06/2018 15:01:05

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If you are upgrading to ver. 5.4.9, what is the version of Nagios XI that you are upgrading from?

N/A

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If you are upgrading to ver. 5.4.9, post the /tmp/nagiosxi/upgrade.log file on the forum.

No such file found. The /tmp/nagios directory does not exist.

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Is your Nagios Xi server connected to the Internet? Are you using a proxy?

We are using a proxy. See a screen print of the Proxy config in Nagios


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Have you tried upgrading manually (from the command line)?

No. Didn't know we had that option as I thought we upgraded from the GUI.
We could try the command line option - will look at documentation link you sent - but we prefer the GUI method.

[scottwilkerson]

I would follow the manual process at this point, not sure why the GUI would be stick like this

https://support.nagios.com/kb/article/n ... i-134.html

[mkeey]

Thanks - since there's no resolution available, but there is a work around, please close the case.

[scottwilkerson]

Thanks - since there's no resolution available, but there is a work around, please close the case.

Closing