Nagios Support Forum

Nagios XI 5.5.1 Notifications to Service Now fails randomly on servers and incidents that are tagged critical are not created.
We verified the settings on the console and could not see any issues.
Can we get a technical support person to join and assist in trouble shooting the issue.
This is a critical issue for our company .
Please contact my colleague , Ihab Khoury ) [email protected]

Please the following colleagues to support
Ihab Khoury to the customer support
[email protected] Ramkumar Rajasekaran

Please open a ticket at https://support.nagios.com/tickets/ and attach a profile from the XI machine. Profiles can be generated under Admin > System Config > System Profile > Download System Profile.

Additional contacts can also be added by going to https://support.nagios.com/add-contact/. Feel free to emails [email protected] if you need any assistance setting them up.

269472 ticket open and profile uploaded for review.