Escalations no longer notifying on return to "OK" state.

[HawkFan]

System Overview:

CentOS 6.9
64 bit
Virtualized system
Using SSL

Nagios XI 5.5.4 (Problem existed in 5.5.3 and possibly earlier.)

We use service and host escalations for all notifications, and we no longer receive notifications when the status changes back to "OK". Warning and critical notifications are still received. This is impacting multiple services we monitor.

This all previously worked fine for years. I believe one of the last few upgrades may have changed something to cause this problem.

[lmiltchev]

Can you show us a sample escalation? We will try to recreate the issue in-house. Thank you!

[HawkFan]

Here you go, thanks. The monitor is service related, but I'll post both host and service escalation config.

define hostescalation {
# config_name Email Hawk Fan
hostgroup_name Hawk
contacts HawkFan
first_notification 1
last_notification 0
notification_interval 5
escalation_period 24x7
escalation_options u,r,d,
}


define serviceescalation {
# config_name Email HawkFan
hostgroup_name Hawk
service_description *
contacts HawkFan
first_notification 1
last_notification 0
notification_interval 5
escalation_period 24x7
escalation_options w,u,c,r,
}

[HawkFan]

To add additional info:

Host Escalation notifications work correctly between states. (Critical > OK)

Service Escalations notifications work correctly for warning and critical, but an OK status is never sent. The problem is isolated to "OK" service escalation notifications. All services appear to be impacted.

Thanks

[lmiltchev]

We haven't been able to recreate the issue in-house. I tried a similar (very simple) service escalation in Nagios XI 5.5.4.

Code: Select all

define serviceescalation {
    # config_name            test
    hostgroup_name           linux-servers
    service_description      *
    contacts                 ludmil
    first_notification       1
    last_notification        0
    notification_interval    5
    escalation_period        24x7
    escalation_options       w,u,c,r,
}

Code: Select all

define hostgroup {
    hostgroup_name    linux-servers
    alias             Linux Servers
    members           localhost
}

After a couple of my services recovered from a Critical state, recovery (OK) notifications were sent.

example01.PNG

There must be some other issues on your system that caused the issue. I believe this needs to be moved to our ticketing system for faster resolution. Can you open a new ticket via our support center here?

https://support.nagios.com/tickets/